Sr Mortgage Servicing Customer Care Coordinator
4 weeks ago
**Location** **Description - External**
At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve peoples lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, were a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**Job Description Summary**
Responsible for performing various mortgage servicing activities and provide support in assigned unit. Coordinates information among internal and external customers. Resolves complex and escalated servicing issues.
**Essential Job Functions**
* Responds to various complex servicing issues for internal and/or external customers.
* Receives and reviews incoming work, contacting appropriate resources as needed.
* Inputs, edits, distributes, corrects and/or verifies complex application and contract data.
* Maintains a thorough working knowledge of unit policies, procedures, standards and workflow.
* Resolves escalated issues from internal and external customers.
* Assists in identifying, recommending and implementing operational improvements.
* Assists with one-on-one training with newly hired employees and continuous training of existing staff as needed assist with system testing and upgrades.
* Participates in appropriate performance-management related tasks by assisting supervisor in assigning workflow, compiling departmental stats, and monitoring call volumes to ensure staff is designated appropriately.
**Other Job Duties**
* Performs other duties as assigned.
**Required Experience**
* Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education.
* Requires 5 years minimum mortgage servicing experience.
* May require vocational or technical education in addition to prior work experience.
**Education**
* High School Diploma or GED Required
**Skills**
* Complete knowledge of the products, policies and processes that related to unit assigned.
* Complete knowledge of banking operations.
**Equal Employment Opportunity Policy**
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. **Primary Location:** United States-Arizona-Tempe **Job Type:** Full-time **Job:** Mortgage **Reference:** 061957 * **Your Privacy**
* Switch Label
-
Mortgage Document Specialist
1 week ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...
-
Mortgage Servicing Customer Care Coordinator II
2 months ago
Tempe, United States BNP Paribas Bank NV Full timeWe are looking for **Mortgage Servicing Customer Care Coordinator II** **Location** At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable...
-
Investor Services Compliance Analyst
2 weeks ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Investor Services Compliance Analyst
5 days ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Late Stage Collections Specialist
5 days ago
Tempe, United States Shellpoint Mortgage Servicing Full time**Who We Are**: Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’...
-
Property Preservation Specialist Ii
3 weeks ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...
-
Business Analyst- Default Systems
2 weeks ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Business Analyst- Default Systems
5 days ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Business Analyst- Default Systems
1 week ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Bankruptcy Specialist I
1 week ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Bankruptcy Specialist I
4 days ago
Tempe, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
-
Customer Experience Agent
5 days ago
Tempe, United States Valon Mortgage, Inc. Full time**Customer Experience Agent** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...
-
Customer Experience Specialist
1 week ago
Tempe, United States Valon Mortgage, Inc. Full time**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...
-
Bilingual Customer Experience Agent
5 days ago
Tempe, United States Valon Mortgage, Inc. Full time**Bilingual Customer Experience Agent** Tempe, AZ / Servicing Customer Experience / Full-time **About the company** Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators,...
-
Bilingual Customer Experience Specialist
1 month ago
Tempe, United States Valon Mortgage, Inc. Full time**Bilingual Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time **About the company** Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers,...
-
Bilingual Customer Experience Specialist
4 days ago
Tempe, United States Valon Mortgage, Inc. Full time**Bilingual Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time **About the company** Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers,...
-
Part-Time Customer Experience Agent
5 days ago
Tempe, United States Valon Mortgage, Inc. Full time**Part-Time Customer Experience Agent** Tempe, AZ / Servicing Customer Experience / Part-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...
-
Mortgage Processor
3 weeks ago
Tempe, United States HelloLend Full time**About us** Hellolend is a venture backed mortgage company focused on the financing of clean energy projects using mortgage financial products. **Job Summary**: **Duties**: - Verify all required documents are included in the loan file - Communicate with loan officers, underwriters, and borrowers to obtain any missing or additional documentation - Ensure...
-
Collections Specialist
4 weeks ago
Tempe, United States Cenlar Full timeStart something good. Empower your career. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity...
-
Collections Specialist
1 week ago
Tempe, United States Cenlar FSB Full timeStart something good. Empower your career.Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Cenlar is the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy and...