Senior Manager, Global People Product

4 weeks ago


Charlotte North Carolina, United States ServiceNow Full time
Job Description

The Senior Manager, Global People Product is a critical role responsible for developing and maintaining the product roadmap for a portfolio within People Products.  The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges.  The perfect candidate puts the People of ServiceNow, which include 22,000-plus employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do.  A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.

Responsibilities include:

Partner closely with the Global People Centers of Excellence (COEs) and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing.

Serve as the champion of the business, translating business strategy into business case, value definition and initial requirements for new products and enhancements.

Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering and UX teams.

Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.

Support COE on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for HR case management).

Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.

Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities.



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