Service Manager

Found in: Resume Library US A2 - 6 days ago

Richmond Virginia, United States Great Dane LLC Full time
Overview:
THE ROLE

 

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.  

                                                                                                                                                                         

The position:  Responsible for the performance and profitability of the service department. Responsible for maximizing all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.   

Responsibilities:
WHAT YOU’LL DO

Protect and maintain all assets of assigned service department.

Create a plan to identify all potential service customers.

Develop and maintain positive long term relationships with all customers

Maintain customer service information based on customer needs.

Ensure customers have all information on our sales programs, including pricing, products, promotions, contract and special pricing.

Develop relationships with vendors.

Respond to customer needs with appropriate parts and service solutions.

Manage, coach and train service employees.

Review and approve all service purchases.

Responsible to meet sales and DOP forecast.

Maintains tools, equipment and supplies for service department.

Will monitor costs and expenses.

Responsible for making regularly scheduled calls in order to identify service needs with established customers and new accounts both by phone and in person.

Ensure that trailers are repaired and invoiced in a cost-efficient manner.

Conduct safety activities for service department (audits, meetings & training).

Manage and track all service work.  This includes communication and coordination with vendors, shop foreman, end user, etc.

Other duties as assigned.

Qualifications:
Your skills and abilities (required qualifications)

 

Education: High school diploma.  College preferred.

Experience:  Previous sales service and management experience needed.

Skills:

Strong industry knowledge.

Excellent leadership, communication, sales, and customer service skills.

Computer literacy and good organizational skills.

Strong creative thinking and problem-solving skills.

The ability to work under pressure and handle stress.

Travel: 10%

 

PHYSICAL/MENTAL REQUIREMENTS

 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Physical demands:  While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.

Work environment: The noise level in the work environment is usually moderate.

 

ABOUT GREAT DANE

 

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

 

 

WHY WORK FOR US?

 

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

 

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.

 

BENEFITS OVERVIEW

Competitive compensation

Benefits, including but not limited to dental, vision, and medical with employer contributions.

Retirement programs, including a Pension Plan and 401(k) Plan with employer match.

Tuition Reimbursement

Paid holidays and vacation

And more

 

Great Dane is an Equal Opportunity Employer

 

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