Account Manager

Found in: Resume Library US A2 - 7 days ago

Richmond Virginia, United States Monument Consulting Full time
Overview:
MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

 

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

Founded in 2003 with a sole focus on Contingent Labor programs and consulting services

Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs

Global MSP with an ecosystem of partners spanning 50 countries and all major regions

Vendor neutral model relies upon a trusted partner and supplier community

Partners with industry-leading VMS systems

More “Gen 1” implementations than any other MSP over the last 5 years.

Seamless extension of client HR, sourcing, business units, vendors and contractors

 

OUR SHARED VALUES

EVERYONE MATTERS

WE TAKE CARE OF EACH OTHER

LEADERSHIP IS HERE TO SERVE

HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE

ALWAYS KNOW WHERE YOU STAND

EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

 

OUR PEOPLE AND OUR COMMUNITY

We support our people and our community through our dedicated committees:

Diversity & Inclusion Council

Women’s Leadership Council

Community Outreach

Sustainability Team

Continuing Education Committee

 

Position Title: Account Manager

 

Position Summary:

The Account Manager (AM) will be responsible for daily requisition management and facilitating contingent labor fills for Staff Augmentation and Statement of Work for the client using the client’s Vendor Management System (VMS) and acting as the Managed Service Provider (MSP). The AM will build strong, strategic partnerships with the client to better understand and deliver on Hiring Manager (HM) needs. The AM will be consultative to the client hiring manager and vendors to solve unique scenarios in the staffing of contingent labor. One of the goals will be to provide the vendors with relevant data and insights to optimize both the customer and Supplier experiences, creating a best in class MSP program. 10-15% travel.

Responsibilities:
Relationship Management

Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization

Build strong relationships with Supplier partners

Network within Monument Consulting Account Management and other departments

Service

Meet with HMs to conduct intake briefings to refine and update resource needs in the VMS

Coordinate HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description

Maintain consistent feedback loop with Hiring Manager to facilitate discussions on candidates, interviews, and selection for hire

Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace

Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Vendor)

Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes

Responds to and resolves user issues (Client, Monument and Vendor)

Ensure compliance with client procurement policies, guidelines, and processes

Conduct client and vendor training on program requirements/processes

Complete work in a way as to support and exceed expected Service Level Agreements (SLAs) as applicable

Contribute to and participate in Client Business Reviews (dependent on client size, may lead these)

Train HMs and Suppliers on program utilization and policies

Supplier Partnership

Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables

Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions

Conduct Vendor user training on program rules of engagement

Negotiate with vendors as required

Conduct/Participate in Supplier Scorecard Sessions

Contribute to vendor rationalization strategies

Lead/consult worker audits and remediation with vendors

Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines

Additional Skills

Demonstrated ability to manage multiple tasks – prioritization, planning and delegation

Strong communication, facilitation, relationship management, relationship building, and interpersonal skills

Strong analytical and problem-solving skills and a firm grasp of the strategic implications of key industry trends and developments

Must have a strong sense of urgency and the ability to “think on your feet”

Ability to generate some insights from business metrics

Delivery focused, highly organized, strong ability to work well with others

Qualifications:
2-3+ years Professional Experience and 1+ years MSP-VMS experience

College Degree or equivalent work experience

Advanced experience with Microsoft OfficeOutlook

Word

PowerPoint

Excel

* This is a hybrid position located in Richmond, VA

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