Grounds Field Service Manager

4 weeks ago


Richmond, United States Cross Creek Nursery Full time
Job DescriptionJob DescriptionSalary:

Field Service Manager 


Reports to: Operations Manager 


Job Description

The Field Service Manager is responsible for ensuring all customers and employees are beyond content. The Field Service Manager should be able to organize the crews to ensure crew satisfaction and maximum productivity. Site visits to crews will need to be performed daily to ensure level and proper quality. Placing and assisting in training new Crew Members and Leaders will be a frequent task. Proper communication between Crew Leaders, Crew Members, and Operations Manager is essential. Adhering to the daily changing needs of the crews is essential to employee satisfaction. The Field Service Manager will be responsible for all inventory checks and responsible for restocking necessary equipment. Day to day the Field Service Manager will be responsible for preparing and delivering a department wide meeting to cover topics of safety and informative production notes. 


On the customer and client side, the Field Service Manager needs to provide excellent customer service. This begins with supreme communication via email, text, and phone calls. Response time should be before the day is over and follow up with the client needs to be quick and accurate. The Field Service Manager should be able to meet with clients face to face, hold good conversation and solve their needs promptly. From client meetings, the Field Service Manager will need to be able to quote, schedule, and organize additional add on jobs to satisfy any client needs. Organization is essential to ensure all client needs are fulfilled in a timely manner. 


The Field Service Manager will also be responsible for Human Resources. Hiring and Firing is a top duty of the Account Manager. Ensuring the Grounds Department has enough qualified landscape professionals to perform the daily routes and jobs is essential. The Field Service Manager is responsible for creating ads and spreading the word of new jobs. The Field Service Manager will need to effectively sift through and decipher good vs. bad potential candidates. The Field Service Manager will also have to be able to properly and effectively interview, hire, determine the proper pay rate, and place in the proper role within Cross Creek Grounds. 


Duties and Responsibilities

  • Communicate with Clients 
  • Work with crews daily 
  • Create and see through all calendar notes 
  • Fulfill all clients needs, wants, and personal requests
  • Organize Crews in grounds department 
  • Organize all schedules in grounds department 
  • Ensure customer satisfaction
  • Ensure employee satisfaction 
  • Ability to think outside the box to get the job done 
  • Good understanding of grounds maintenance and landscape work 
  • Understanding of proper level of quality 
  • Staffing
  • Routing
  • Asset tracking 



Skill Requirements 

  • Landscape and grounds knowledge
  • Excellent communication skill via all communication platforms
  • Time management skills
  • Able to use all landscape equipment
  • Willing to be outside and inside for parts of the day
  • Willing to work in all types of weather
  • Positive attitude and will to represent Cross Creek well
  • Able to work everyday
  • Excellent punctuality 
  • Never misses work
  • Management skills
  • Overall people person


  • Richmond, United States Cross Creek Nursery Full time

    Job DescriptionJob DescriptionSalary: Field Service Manager Reports to: Operations Manager Job DescriptionThe Field Service Manager is responsible for ensuring all customers and employees are beyond content. The Field Service Manager should be able to organize the crews to ensure crew satisfaction and maximum productivity. Site visits to crews will need to...


  • Richmond, United States Penn Line Tree Service, Inc. Full time

    Basic Objectives: Work with Operation Management to identify training opportunities, develop trainers, enhance safety performance and the technical ability of the workforce. The manager does this by developing training staff, but also performing hands on training and presentations as well. Primary job duties include: - Helps design, implement, oversee and...


  • Richmond, Virginia, United States Veolia Water Technologies & Solutions Full time

    Company Description Veolia Group Water Technologies and Solutions brings together experienced professionals in pursuit of the same goal to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission. Job...


  • Richmond, United States Veolia WTS Full time

    Job DescriptionJob DescriptionCompany DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to...


  • Richmond, California, United States Veolia Full time

    Job Description We are hiring for the Elga Labwater business unit, a division of Veolia Water Technologies. We are seeking a highly motivated and experienced Field Service Supervisor to oversee and manage our West coast field service team. The Field Service Supervisor will be responsible for ensuring the successful execution of all field service activities,...


  • Richmond, Virginia, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial...

  • Service Manager

    4 weeks ago


    Richmond, United States Bonaventure Realty Group Full time

    **Bonaventure Realty Group** **Service Manager** **Richmond, VA - Full Time** **Our Mission Statement:** To continually exceed the expectations of our employees, customers, and investors. Provide our employees with a fun environment for personal growth, financial security, and career advancement while fostering a sense of family. Strive to ensure that our...


  • Richmond, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Field Service Technician (also known as Commercial Laundry Equipment Technician, On-Site Repair Specialist), you will specialize in troubleshooting and repairing commercial laundry equipment at various business environments. Your duties will include accurate documentation of service activities, effective communication...


  • Richmond, Virginia, United States Veolia Water Technologies & Solutions Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and operate a range of water systems - from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio includes chemicals & monitoring solutions,...


  • Richmond, United States AMF Bakery Full time

    Job DescriptionJob DescriptionPosition Summary:Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA. The ideal candidate would have a minimum of...


  • Richmond, United States Orion Talent Full time

    Description Position Details: Title: Field Operations Manager Location: Richmond, VA Shift: Dayshift, M-F. Limited weekends due to emergency calls. Compensation: $100K-$120K Benefits: Benefits including but not limited to medical, dental, vision and many more! Travel: Daily travel to customers. Position Description: The company is searching for a highly...


  • Richmond, United States Corus Fastening Full time

    Job DescriptionJob DescriptionField Service Technician - VirginiaDo you have a knack for fixing things, a solid mechanical aptitude, a positive attitude, and an interest in sales? Are you reliable and organized, with a sense of responsibility, independence and a strong work ethic? If so, we want to hear from you!In this special role, you will blend the...

  • Service Manager

    12 hours ago


    Richmond, United States HVAC and PLUMBING RICHMOND VA Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany carCompetitive salaryHealth insurancePaid time offTraining & development The Service Manager reports to the General Manager, and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the...


  • Richmond, United States VCU Health System Full time

    **This is a night shift position; Monday-Friday - 12 a.m.9 a.m.** The Field Services Tech II installs, maintains, troubleshoots and upgrades computer hardware, software, mobile devices, printers and other peripheral equipment. The Field Services Tech II assists with the proper selection and purchases of hardware and software. The Field Services Tech II...


  • Richmond, United States A and H Management Full time

    We are seeking a candidate with a background in Sales and Customer Service to join our team in our company! We are looking to add 4-5 new Customer Service Associates to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues hands-on. Customer Service Associate Responsibilities: ...


  • Richmond, United States ASGCO Manufacturing Full time

    Job DescriptionJob DescriptionASGCO Virginia Service Branch Location: 2371 Lanier Road, Rockville, VA 23146ASGCO Manufacturing, Inc., a manufacturer and turn-key service provider of bulk material handling equipment, including; conveyor systems, conveyor components, screens and wear parts to the aggregate, cement, recycling and other bulk material handling...


  • Richmond, United States Academy Recruiters, LLC Full time

    Job Description Job Description Position: Senior Construction Project Manager Location: Shelby, NC (Near Charlotte) Compensation: $140-160K + $2,500 per diem Ground-up Construction Project: $170M Courthouse Our client is a $3B Commercial Construction Company that specializes in providing construction services for commercial clients for project types...


  • Richmond, United States Faith Technologies Inc. Full time

    **Local Regions in Following Locations**: New Orleans, LA - Columbia, SC - Phoenix, AZ - Dallas, TX - Columbus, OH - Stafford, CT - Richmond, VA - San Antonio, TX - Quincy, WA - Cheyenne, WY - Chicago, IL - Des Moines, IA - New York City, NY - Baltimore, MD - Detroit, MI - Indianapolis, IN **MINIMUM REQUIREMENTS** Education: Completion of an electrical...


  • Richmond, Virginia, United States Veolia WTS Full time

    Job Description The Pilot Group performs pilot studies on customer sites to test our water and wastewater treatment technologies’ performance on the customer’s water source. Pilot studies are performed using our fleet of pilot equipment that covers a wide range of product lines. Our equipment is stored and maintained in our two Pilot Shops in North...


  • Richmond, United States PEAK Technical Staffing USA Full time

    P-RDC-001Position/Title: Field Service TechnicianType: DirectLocation(s): Richmond, VAWork Schedule: Day shift: Monday to Friday (No nights), Paid OT (as needed) Work Setting: Client Sites/Onsite/In-Person/Field ServiceOur client is a privately owned, global manufacturer of highly efficient temperature and humidity management products and solutions. Our...