Staff Technical Support Engineer
3 weeks ago
What you get to do in this role:
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
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Senior Technical Support Engineer
4 weeks ago
Santa Clara, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....
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Performance Technical Support Engineer
4 weeks ago
Santa Clara, California, United States ServiceNow Full timeJob Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring...
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Technical Support Engineer
7 hours ago
Santa Clara, United States Invovia Inc Full timeRole : Technical Support EngineerLocation : Santa Clara/ San DiegoOnsite all 5 days. Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or...
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Technical Support Engineer
2 weeks ago
Santa Clara, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer ? Position: Technical Support Engineer Location: Santa Clara, California (Hybrid Schedule) Contract: 1 Year (Extension Likely) Pay Rate: $40-$45/HR DOE Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support...
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Technical Support Engineer
1 week ago
Santa Clara, United States Collabera Full timeJob DescriptionJob DescriptionPay Range $40 to $45We are seeking a Performance Support Engineer to join our Technical Support team.The role will involve managing and resolving challenging issues related to performance and instance availability.Will serve as the last point of escalation within the technical support department and will also mentor junior team...
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Technical Support Engineer, Integrations
3 weeks ago
Santa Clara, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer, Integrations, 33106998Overview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds...
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Technical Support Engineer, Integrations
6 days ago
Santa Clara, United States Cypress HCM Full timeTechnical Support Engineer, Integrations Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Overview: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical...
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Technical Support Engineer
7 hours ago
Santa Clara, United States Tranzeal, Inc. Full timeKnowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systemsUnderstanding of EmailTroubleshooting (e.g. Office 365, Exchange )Knowledge on WebServices (SOAP, REST)Working knowledge on Network troubleshooting (e.g. Ping, Telnet)Hands on experience in anybi-directional, integration between two systemsSome experience with Scripting...
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Technical Support Engineer
1 week ago
Santa Clara, United States Collabera Full timePay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...
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Technical Support Engineer
6 days ago
Santa Clara, United States Collabera Full timePay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...
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Technical Support Engineer
3 days ago
Santa Clara, United States Russell Tobin Full timeWhat are we looking for in our Technical Support Engineer - Performance? Location: Santa Clara, CA (2 days a week) Duration: 12 months Pay rate: $35- $45 (Based on experience) Job Description The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on...
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Technical Support Engineer
7 hours ago
Santa Clara, United States Tranzeal, Inc. Full timeJob Title: Technical Support Engineer - IntegrationsLocation: Santa Clara, CA This position will also require onsite presence weekly on Wednesday & Thursday Integrations gets a mix of issue types that typically center around there broad topics: 1) Email 2) SSO/Authentication3) Web Services4) Scripting /Rest API5) database issues must have: Web Services...
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Technical Support Engineer, Integrations
3 weeks ago
Santa Clara, United States Cypress HCM Full timeTechnical Support Engineer, IntegrationsOverview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product...
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Technical Support Engineer, Integrations
3 weeks ago
Santa Clara, United States Cypress HCM Full timeTechnical Support Engineer, IntegrationsOverview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product...
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Technical Support Engineer
6 days ago
Santa Clara, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today! Job Title: Technical Support Engineer - Integrations Location: Santa Clara, CA This position will also require onsite presence weekly on Wednesday & Thursday Integrations gets a mix of issue...
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Technical Support Engineer
1 week ago
Santa Clara, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer - Performance? Location: Santa Clara, CA (2 days a week) Duration: 12 months Pay rate: $35- $45 (Based on experience) Job Description The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support...
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Sr. Technical Support Engineer, Focused Services
4 weeks ago
Santa Clara, California, United States Palo Alto Networks Full timeJob Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with...
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Technical Support Engineer
3 weeks ago
Santa Clara, United States Tranzeal Incorporated Full timeTittle - Technical Support Engineer – IntegrationsLocation- Santa Clara, CA / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office.Hiring Manager Notes: Integrations gets a mix of issue types that typically center around...
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Technical Support Engineer
3 weeks ago
Santa Clara, United States Tranzeal Incorporated Full timeTittle - Technical Support Engineer – IntegrationsLocation- Santa Clara, CA / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office.Hiring Manager Notes: Integrations gets a mix of issue types that typically center around...
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Technical Support Engineer
4 days ago
Santa Clara, United States Tranzeal Incorporated Full timeTittle - Technical Support Engineer – IntegrationsLocation- Orlando, FL / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando, FL / hybrid office.Hiring Manager Notes:Integrations gets a mix of issue types that typically center around there...