Service Manager
4 weeks ago
The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on providing superior customer service and fostering a great work environment.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:
Competitive Pay.
Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
Exposure to world-class CAT training and development.
A friendly and supportive work environment.
Continuous exposure to learning and new technologies
Opportunities for advancement
Responsibilities:
Contributes to a positive work environment and promotes the vision, mission and values of BMC.
Manage service operations and ensure profitability.
Oversee work group and ensure work is performed with company goals in mind.
Deal with customers, determine action needed, prioritize and implement corrective action.
Plan and act to grow the business.
Nurture and maintain the highest levels of customer satisfaction.
Nurture and maintain the highest levels of employee engagement.
Control expenditures to budget; monitor financial reports and required profit for total branch
Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations; encourage associates to be fair, courteous, honest and appreciative for our customers’ business
Control Shop & Field Service maintenance by daily monitoring and controlling labor and parts cost to meet required profit objectives
Ensure productive scheduling and dispatching of all service technicians to perform daily service/repairs
Monitor work order closings to ensure invoicing occurs within 5 days of last work activity on each job ; monitor all accounts checking for accuracy, completeness and ensuring timely processing and closing
Monitor all warranty work orders for proper administration of claims to manufacturer
Ensure all warranty and policy decisions are mutually fair to the customer, the manufacturer and the dealer
Adequately ensure offices, shops, vehicles, tools and other company property are properly maintained in a professional and safe manner to promote excellent customer service
Ensure compliance of corporate policies; monitor all phases of the department’s operations, performance and customer satisfaction
Perform employee evaluations, and ensure proper administration of wages and salaries
Schedule all needed training classes for technicians
Prepare annual service department budget and objectives and capital expenditures requests
Provide technical assistance for service and parts departments when possible
Maintain managerial contact and support for technicians, resolving various problems and promoting customer contacts; participate in meetings to promote Caterpillar products
Coordinate with the sales department regarding any relevant developments
Assist sales department with special projects and technical problems when possible
Work with the various departments needed to maintain the service department:
Conduct informative department and branch meetings
Serve as primary liaison between parts, service and customer
Other duties as assigned
Qualifications:
High school diploma required, BS degree in business related field preferred.
Previous supervisory experience preferred.
Experience in the diesel or construction equipment field preferred.
Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
Ability to adapt to changing priorities; meets deadlines and works well under pressure.
Must possess a customer centric mindset along with the ability to build strong relationships.
Excellent interpersonal, written and oral communication skills.
Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone and in person.
Ability to learn and navigate new software quickly.
Personal commitment to continuous improvement and service excellence.
Ability to work independently with limited supervision.
Working Conditions
The physical environment requires the employee to work inside throughout the year.
Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
Use of computer and other forms of technology to complete job responsibilities.
-
Service Manager
3 weeks ago
West Columbia, United States Blanchard CAT Full timeThe Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on providing superior customer service and fostering a great wo Service Manager, Manager, Customer Service, Operations, Retail, Construction
-
Service Manager
4 weeks ago
West Columbia, United States Blanchard CAT Full timeThe Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on providing superior customer service and fostering a great wo Service Manager, Manager, Customer Service, Operations, Retail, Construction
-
Service Manager>
2 weeks ago
West Columbia, United States Goodyear Full timeGoodyear - Columbia, SC [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specific work assignments and responsibilities to associates; Ensure proper service...
-
Service Manager
2 weeks ago
West Columbia, United States Ginkgores Full time** Service Manager** **Job Category****:** On-Site Opportunities **Requisition Number****:** SERVI01870 Showing 1 location **Job Details** **Description** We are Ginkgo Residential As a leading owner and operator of middle market apartments in the southern United States, providing quality, value and exceptional service to our residents ensures that our...
-
Service Manager
2 weeks ago
West Columbia, United States Ginkgores Full time** Service Manager** **Job Category****:** On-Site Opportunities **Requisition Number****:** SERVI01870 Showing 1 location **Job Details** **Description** We are Ginkgo Residential As a leading owner and operator of middle market apartments in the southern United States, providing quality, value and exceptional service to our residents ensures that our...
-
Service Manager
1 week ago
West Columbia, United States Ginkgores Full time** Service Manager** **Job Category****:** On-Site Opportunities **Requisition Number****:** SERVI01870 Showing 1 location **Job Details** **Description** We are Ginkgo Residential As a leading owner and operator of middle market apartments in the southern United States, providing quality, value and exceptional service to our residents ensures that our...
-
Service Manager
3 weeks ago
West Columbia, United States Wiese USA Full time** Service Manager** **Job Category****:** Operations Management **Requisition Number****:** SERVI002143 Showing 1 location **Job Details** **Description** **Wiese USA** has an immediate need for an exceptionally organized, self-motivated and highly qualified **SERVICE MANAGER** for our Columbia/Hannibal territory. We hire Team Members who will embrace our...
-
Service Manager
4 weeks ago
West Columbia, United States Wiese USA Full time** Service Manager** **Job Category****:** Operations Management **Requisition Number****:** SERVI002143 Showing 1 location **Job Details** **Description** **Wiese USA** has an immediate need for an exceptionally organized, self-motivated and highly qualified **SERVICE MANAGER** for our Columbia/Hannibal territory. We hire Team Members who will embrace our...
-
Service Manager
3 weeks ago
West Columbia, United States Blanchard Machinery Full timeService Manager Job Locations US-SC-West Columbia ID 2024-2648 # of Openings 1 Type Full-Time Overview The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on...
-
Service Manager
3 weeks ago
West Columbia, United States Blanchard Machinery Full timeService Manager Job Locations US-SC-West Columbia Job ID 2024-2648 Category Product Support Type Full-Time Overview The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with...
-
Service Manager
1 week ago
West Columbia, United States Blanchard Machinery Full timeService Manager Job Locations US-SC-West Columbia Job ID 2024-2648 Category Product Support Type Full-Time Overview The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with...
-
Service Manager
3 weeks ago
West Columbia, United States Blanchard Machinery Full timeOverview: The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on providing superior customer service and fostering a great work environment. Blanchard Machinery Company is committed to fostering a high-performance work...
-
Service Manager
3 weeks ago
West Columbia, United States Blanchard Machinery Full timeOverview: The Service Manager will manage and direct the day-to-day success of their department by scheduling work, communicating with customers, and directing the work of technicians with a focus on providing superior customer service and fostering a great work environment. Blanchard Machinery Company is committed to fostering a high-performance work...
-
Area Manager
1 day ago
Columbia, United States Triad Service Solutions Full timeArea Manager (Janitorial/Facilities Services)We are seeking a highly skilled and experienced Area Manager (Janitorial/Facilities Services) to support our company's daily operations in over 25 facilities. The Area Manager (Janitorial/Facilities Services) will be responsible for supervising employees and maintaining cleanliness standards. The ideal...
-
Commercial Service Manager
3 weeks ago
West Columbia, United States Snider Fleet Solutions Full timePeople who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader Service Manager, Commercial, Operations Manager, Manager, Service, Tire Technician, Retail, Transportation
-
Service Manager
3 weeks ago
West Columbia, United States Hunter Recruitment Advisors Full timeService Manager (Plumbing) Columbia, SCAre you a Manager with at least 3 years of experience in the plumbing industry? Are you a go-getter? Are you a leader looking for a company that admires your ambition? Then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians, and...
-
Service Manager
3 weeks ago
West Columbia, United States Hunter Recruitment Advisors Full timeService Manager (Plumbing) Columbia, SCAre you a Manager with at least 3 years of experience in the plumbing industry? Are you a go-getter? Are you a leader looking for a company that admires your ambition? Then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians, and...
-
Service Manager
7 days ago
West Columbia, United States Hunter Recruitment Advisors Full timeService Manager (Plumbing) Columbia, SCAre you a Manager with at least 3 years of experience in the plumbing industry? Are you a servant leader and really care about your employees? Do you want to experience career growth? If so, then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and...
-
Service Manager
2 weeks ago
West Columbia, United States Hunter Recruitment Advisors Full timeService Manager (Plumbing) Columbia, SC Are you a Manager with at least 3 years of experience in the plumbing industry? Are you a go-getter? Are you a leader looking for a company that admires your ambition? Then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians,...
-
Service Manager
1 week ago
West Columbia, United States Hunter Recruitment Advisors Full timeService Manager (Plumbing) Columbia, SC Are you a Manager with at least 3 years of experience in the plumbing industry? Are you a go-getter? Are you a leader looking for a company that admires your ambition? Then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians,...
