Service Manager
2 weeks ago
** Service Manager**
**Job Category****:** Operations Management **Requisition Number****:** SERVI002143 Showing 1 location **Job Details**
**Description**
**Wiese USA** has an immediate need for an exceptionally organized, self-motivated and highly qualified **SERVICE MANAGER** for our Columbia/Hannibal territory. We hire Team Members who will embrace our culture, vision and values and commit to being the best in all areas of our business. For more on our culture, see .
A Wiese Service Manager is responsible for the day-to-day operation of the department and assists the team in achieving goals of customer satisfaction, safety, profitability, process improvement and growth. A typical day can consist of anything from closing work orders to selling to wholesalers to tracking inventory throughout the three state territory.
The ideal candidate will be easily able to communicate and partner with other departments within the division to spearhead continuous improvement and consistent practices. This position requires overnight travel averaging 4 nights per month, usually with only a few hours notice.
Candidates should have a solid mechanical background, excellent computer skills, a strong ability to multi-task, and outstanding organizational and customer service skills. Practical, hands-on experience managing the daily operations of a service department is preferred as well as lift truck or related equipment knowledge.
A successful candidate will lead by example, promoting our Wiese vision, values culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry. This manager will make it a priority to promote local safety efforts to ensure our Team Members go home healthy every day.
**Ideal candidate must have proven ability to:**
* Manage the daily operations of a shop based service department
* Reduce costs and drive profitability
* Develop value-added partnerships with new and existing customers / wholesalers
* Communicate effectively with external and internal customers
* Forecast, quantify and analyze department performance
* Improve process and operational efficiencies
* Recruit, develop and lead the team to success
**Benefits**
* Competitive salary and bonus opportunities
* Health, dental and vision coverage
* Company paid Life, AD&D, Short Term and Long Term Insurance
* 401(k) with match
* Flexible spending for healthcare and for dependent care
* Vacation, holidays
* Company vehicle, fuel card, laptop, cell
**Company Overview** Wiese USA was founded in 1944 and continually strives to be recognized as the best solution for material handling needs and to treat our customers as we would want to be treated. Today, under the leadership of Chip Wiese, we lead the industry as one of the nations largest and oldest Caterpillar Lift Truck Dealers with Team Members employed throughout the Midwest and Mid-South. Our Wiese Culture, Vision and Values are the means by which we evaluate our success. As we grow, we are looking for new Team Members who will embrace our values and commit to being the best in all areas of our business with a heightened emphasis on our hallmark - delivering unmatched service and satisfaction to our customers through the development of authentic relationships. As we seek new ways to add value for our customers, we always need talented individuals who will continue the legacy of Wiese.
**If you are ready to join the best team youll ever find, apply today**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
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