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Service Manager

4 months ago

West Columbia, United States Hunter Recruitment Advisors Full time
Service Manager (Plumbing)
Columbia, SC

Are you a Manager with at least 3 years of experience in the plumbing industry? Are you a go-getter? Are you a leader looking for a company that admires your ambition? Then you are in luck

We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians, and successfully lead a great group of employees.

What We Offer:
  • Unlimited Growth Opportunity
  • Top pay with incentives and bonus potential $80-90K Base
  • Employee & Family Health, Dental & Vision Insurance options
  • Life Insurance Policy
  • Paid Time Off & Paid Holidays
  • 401(k) Retirement Plan
  • Flexible Spending Plan, HSA
  • Paid weekly
  • Fantastic company culture
What You'll Do:
  • Effectively hire, coach and train technicians to maximize sales and customer service opportunities
  • Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
  • Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
  • Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
  • Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
  • Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
  • Assess and adjust manpower allocation daily in relation to customer demands and business needs
  • Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
  • Verify inventory and that trucks have been restocked
  • Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
  • Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
Requirements:
  • Minimum of 3 years proven management experience in the plumbing service industry
  • A history of demonstrating excellence in team development, sales/operations, and customer service
  • Strong organizational skills with close attention to detail; ability to multitask and prioritize
  • Ability to lead a technical team by providing leadership and mentorship
  • Excellent interpersonal and communication skills
  • Good understanding of inventory management and logistics
  • Team player with a positive attitude
  • Must have a valid driver's license, clean driving record and the ability to pass a drug test and background check

If you are looking for an opportunity to grow yourself & contribute to company growth - consider working for our team today. Apply NOW

We are an Equal Opportunity Employer