Senior Director

3 weeks ago

Reston Virginia, United States Fannie Mae Full time
Job Description

In this compelling leadership position, you will plan and direct the work of a team who organize cloud-related incidents while proposing and implementing solutions to quickly restore service in order to eliminate or minimize business impact to external and internal customers. In this role, you will coordinate operational activities of the unit through the efforts of subordinate staff managers.

THE IMPACT YOU WILL MAKE

The Support and Tools - Cloud Operations Engineering - Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Lead strategy and direction and drive excellence in the Cloud Operations space.

Lead the execution of Fannie Mae’s technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive IT Cloud Operations objectives in alignment with overall Business and IT Strategy.

Plan, build, run and manage enterprise Cloud operations including strategies, plan development, plan exercising, and manage related IT budgets, annual program agendas, and recovery improvement metrics.

Oversee the health of our production environments through operational leadership of our external and cloud technology platforms

Implement processes and procedures that increase cloud service reliability and continually improve SLA

Deploy alerting mechanisms and real-time dashboards to monitor cloud service failures and performance and corelate the alrts.

Partner with Cloud Governance on accountability for measuring KPI’s, activities and performance.

Collaborate with other teams in developing enterprise solution for Natural Language Processing experience through Supervised Machine Learning models for classification use-cases like Sentiment Analysis and topic modeling.

Investigate opportunities for automation in the Cloud Operations space and utilize the automation team members to deliver on the same.

Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.

Implement and orchestrate various enterprisewide cloud-related changes with production stability in mind.

Analyze and implement required changes that arise after provisioning cloud environments for applications.

Provide technical expertise and support for cloud-hosted application releases.

Facilitate communications about outages/changes between vendors and various internal stakeholders.

Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud and infrastructure technologies to better evaluate differentiated vendor offerings.

Champion and advocate for the value of diversity, equity and inclusion

 

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