Director of Concierge, Transportation and Security
4 weeks ago
Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME:
The Jefferson - Health Care Center
Job ID:
(phone number removed)
JOB OVERVIEW:
"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."
- Sunrise Leader At Sunrise, our Director of Concierge, Transportation and Security serves as the community's brand ambassador by providing superior customer service to residents and guests. Resolves community and other issues efficiently and in a professional manner. Liaison between transportation, security, activities and other departments to ensure smooth operations and customer satisfaction.
RESPONSIBILITIES & QUALIFICATIONS:
Responsibilities:
- Supervise Assisted Living and Independent Living concierge, transportation and security department team members
- Provide needed coaching, training and counseling to team members, ensuring they meet and exceed our service standards
- Ensure team members provide outstanding service to residents, visitors and team members- Produce and maintain staffing schedules for department using OnShift Scheduler- Maintain open lines of communication with management to ensure team is meeting the needs of residents and guests- Greet guests and residents in a highly professional manner, exceeding expectation from arrival through departure- Issue and monitor visitor and contractor access ID badges and log in information to ensure highest level of safety and security- Adhere to the health and safety policies- Instruct, train and follow emergency procedures in the event of an emergency or disaster
- Safety and risk management
- Perform other duties as requested or needed
Qualifications:- High school diploma or hospitality certificate
- Strong written and verbal communication and problem solving skills- Friendliness and professionalism- Possess positive attitude, agility and flexibility- Highly organized and excellent time management skills- Have the ability to work well in a team but also set standards and lead by example- Exceptional listening skills and passionate about working with seniors- Ability to multitask- Ability to recognize emergency situation and take immediate action- Have good judgment, problem solving and decision making abilities- Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications- Must be comfortable working in close proximity to unleashed animals- Prior experience in upscale hospitality/service industry setting strongly preferred
- Possess written and verbal skills for effective communication
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
- Competent in organizational, time management skills with the ability to handle multiple priorities
- Demonstrates good judgment, problem solving and decision making skills; ability to deal with issues involving several concrete variables in standardized situations.
ABOUT SUNRISE:
Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.
At Sunrise, you will…
Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
PRE-EMPLOYMENT REQUIREMENTS:
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER:
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
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