Sr. Implementation Consultant

Found in: Resume Library US A2 - 2 weeks ago


Atlanta Georgia, United States Visa Full time
Job Description

Client Support Services works with issuers, acquirers and processors to deliver the support model for Visa DPS. This role is senior level position responsible for implementing new clients and complex projects. The role will also consist of identifying and resolving issues that range in complexity.

Will provide implementations project management for new customers converting from competing processors to the Visa DPS platform

Will serve as implementation project manager for variety of complex assignments.

Will operate within the context of established goals and objectives which are visible to Visa and client's management.

Will act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations.

Will develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports.

Will track and manage all internal and external issues to resolution.

Is able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies.

Can work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines.

Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments.

Plan and conduct member meetings and conference calls.

Can support multiple different project scenarios concurrently.

May direct the efforts of one or more Implementation Consultants on more complex projects.

May provide guidance to associates and team.

May perform other duties as requested by management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


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