eBike Inside Technical Specialist

3 weeks ago


Fort Lauderdale Florida, United States Bosch Group Full time
Job Description

Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at (url removed)

The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.

Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.

Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.

Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.

Excellent verbal and written communication skills.

Make decisions on warranty per company guidelines.

Document calls/cases in a CRM (Customer Relationship Management) tool.



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