Technical Support Specialist

2 weeks ago


Fort Lauderdale, United States IntraEdge Full time

This is a long-term (3 year, 40 hour/week contract) with the opportunity to convert full time and/or be promoted.

They are looking for a self-starter and problem solver with initiative.

Flexible Hours are okay for commute purposes.

Details

  • Imaging
  • Service now or similar tool
  • Mac, windows
  • Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
  • Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
  • Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
  • Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
  • Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
  • Excellent verbal and written communication skills and negotiation skills
  • Understanding of infrastructure platforms, services and technology processes
  • Self-motivated and driven to identify and deliver appropriate solutions
  • Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
  • Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)


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