eBike Inside Technical Specialist

4 weeks ago


Fort Lauderdale, United States Robert Bosch Tool Corporation Full time

Job Description

Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at www.bosch-ebike.com

The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.

* Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
* Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
* Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
* Excellent verbal and written communication skills.
* Make decisions on warranty per company guidelines.
* Document calls/cases in a CRM (Customer Relationship Management) tool.



Qualifications

* Minimum HS Diploma, Associates degree preferred.
* Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
* 2+ years' experience working in a customer service environment providing phone support or in-person customer support.
* Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
* Bilingual (English + French) is a plus

Remote Work Requirements:

* An established private work area that ensures information privacy
* A stable high-speed internet connection for remote work



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