Guest Relations Associate- Eataly Flatiron

4 weeks ago


New York County New York, United States Eataly North America Full time
Job Description

A Guest Relations Associate is also known as the Education & Events Associate. The Guest Relations Associate engages with guests by sharing knowledge about Eataly, its products and history. They are responsible for providing exceptional guest service and directly influencing guest impressions at Eataly by way of greeting, directing, and answering inquiries over the phone and in person. Reports to the Education & Events Manager.

Provides exemplary guest service to all internal and external Eataly guests

Communicates effectively to customers and staff in person, through email, and over the phone

Handles guest situations in a professional, quick, thorough, and respectful manner.

Collects payments from guests and issues store credits, comps, and refunds with Management discretion

Sells and process gift cards

Provides clients with product information

Takes order for and prepares custom orders (grocery orders, gift box)

Prepares and executes product tastings and demonstrations and assists with in-store events and activations

Performs other duties as required or assigned


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