Outsourcing Manager

Found in: Resume Library US A2 - 7 days ago

Whippany New Jersey, United States Gallagher Full time
About Us:
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
The Senior IT Vendor Services Manager will develop and lead competitive assessment/RFX process in collaboration with procurement, internal stakeholders and manage end-to-end process for MSA’s and SOW’s. Focus on outsourced IT services a plus.

Proven experience of planning and implementing IT services transitions to vendors and managing complex transition plans with multiple stakeholders.

Act as the Governance lead on outsourcing agreements with key IT suppliers to monitor the health of the relationships and recommend improvement areas.

Responsibilities:
Leads vendor governance, oversight and performance strategy

Responsible to create/update service level agreements and appropriate penalties based on data analysis and knowledge of industry best practices

Reporting KPI’s by establishing processes and controls to enhance value and minimize risk

 

Work with the Strategy and technology team to define the SOP’s for the Vendor Management Processes, procedures and workflow.

Partnering with the Vendor Managers to effectively execute a combination of contract, performance, financial and relationship management roles with IT vendors.

Conduct vendor spend and trend analysis for the IT organization to report on realized cost savings, avoidance and efficiencies, and produce reports.

Manage vendor risks; analyze problem areas and help resolve disputes:

• Assist IT and procurement subject matter experts with vendor evaluation and selection criteria

• Assist procurement staff and stakeholders to optimize cost-effective agreements

 

Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs.

Partners with the vendor to drive continuous improvement resulting in improved service, cost efficiencies and productivity.

Overall, the position manages the activities related to vendor relationships, contract terms and conditions, and product or service performance related to information systems & IT services.

 

Skills/ Competencies:

Dispute resolution, Negotiation and change management, Program Management

Knowledge of IT concepts, systems and current technologies

Understanding of Contractual Terms and Conditions , ability to translate them to execute on the agreement

Strong oral and written communication skills with ability to present to leadership

Analytical skills along with advanced Excel capabilities

Proven experience in Vendor performance management including developing, negotiating, and monitoring SLAs, KPIs, and overall vendor effectiveness.

Relationship/stakeholder management

Qualifications:
Required:

Bachelor's Degree in Computer Science, Engineering or related field, with a minimum of 10 years related experience, preferably focused on delivering large scale complex programs.

 

Behaviors: Demonstrated ability to adapt to new environments, lead and drive change

 

#LI-NP1

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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