Royal Service
2 weeks ago
Royal Service Agent
By being an ambassador of our brand as a Royal Service Agent, you have the potential to create lasting memories for our guests when assistance is delivered with genuine warmth. The engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience they will have while on our property and for visits to come.
What you will be doing:
Maintain a perpetual presence by remaining attentive and answering every internal and external call in a professional and warm manner.
Take ownership of each caller’s requests by championing each opportunity and ensure follow up according to the hotel’s standards.
Enter room reservations, update reservations including cancellations, rescheduling, shortening length of stay in accordance with reservation policies.
Assist with Folio requests, billing inquiries, and billing corrections.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Rate $32.75/hour
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