Insurance Product Services Manager

Found in: Resume Library US A2 - 1 week ago

Park Ridge Illinois, United States Factory Mutual Insurance Company Full time
Overview :
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

 

Enterprise Services Division has an opening for an Insurance Product Services Manager (IPSM); This position is integral to FM Global’s Insurance Product Delivery (IPD) team.  Reporting directly to the Regional Insurance Product Services Manager, the IPSM plays a critical role in leading a team of specialists in the production and timely delivery of high-quality underlying policies, invoices, and related insurance products. The IPSM will collaborate with Workflow Leads, IPD Management, Global Services and Product Teams to ensure FM Global delivers exceptional service to its clients, brokers, and partners. This role will be based in our Chicago operations, with management of insurance product specialists located across the Central and Western time zones of North America.  As such, the successful candidate’s working day will allow for the flexibility to align to these geographic areas.

Some travel for business meetings is required.

 

Depending on the level of the candidate's skill and experience this position may be eligible for alignment to Insurance Product Services Manager I or Insurance Product Services Manager II. Varying levels of experience and qualifications will be considered. 

Responsibilities:
Leading a team of insurance product specialists located across Eastern and Central time zones through the insurance policy production and distribution processes.

Driving the delivery of high quality and timely insurance products and services, while ensuring local and regulatory compliance.

Coaching and developing others in discipline-specific competencies, technical skills, and career progression.

Collaborating with IPD Managers, Workflow Leads, Global Services and Product Teams to continuously improve the overall client experience.

Qualifications:
Experience managing, coaching and motivating others, both locally and remotely.

Undergraduate/bachelor’s degree; 7+ years in client services or insurance processing.  A combination of education and professional work experience will be considered.

Proven ability to handle complex activities within a changing environment.

Excellent written and verbal communication, coupled with effective time management, organization, and analytical skills.

English language fluency is required. Multiple language skills preferred.

A working knowledge of Microsoft Office, particularly Word and Excel.

Flexibility for occasional travel to other offices and meetings.

 

This position is eligible for relocation assistance benefits per FM Global policy guidelines.

 

The hiring range for this position is $88,400 to $127,100. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

 

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

 

 

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