Professional Services Project Manager

4 weeks ago

Park Ridge, United States PCMI LLC Full time
Job DescriptionJob Description

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.


What You'll Do

The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.


In this role, You Will:

  • Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
  • Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
  • Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
  • Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
  • Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
  • Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
  • Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
  • Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
  • Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
  • Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
  • Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
  • Represent the company at industry conferences and events as needed.


What You'll Need to Join Our Team

Experience

  • Bachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
  • PMP Certified, preferred.
  • 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
  • Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
  • Passionate about customer success, building relationships, and learning.
  • Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement, preferred.
  • Complete knowledge and understanding of the software development lifecycle (SDLC).
  • Expertise in creating technical documentation, functional design documents, and workflow processes.
  • Competent with application software implementation and testing practices.

Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to problem-solve and proactively resolve issues.

Travel Requirements

  • Available for flexible national and international travel to client sites.

Why Work for Us

  • Competitive Compensation
  • Health, Dental & Vision Insurance
  • Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA)
  • Voluntary Life Insurance
  • 401k with Company Match
  • Paid Time Off
  • 10 Paid Holidays
  • Paid Parental Leave
  • Commuter Benefits
  • Annual Bonus Program
  • Professional Development Opportunities & Certification Bonuses
  • Employee Events
  • Office in Park Ridge, IL - Convenient location to Blue Line

Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.


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