Treatment Coordinator

2 weeks ago


Peoria Arizona, United States Choice Healthcare Services Full time
Overview:
Treatment Coordinator

 

Summary: The Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

 

 At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. 

 

What we provide to you as a CHOICE teammate: 

Care for your wellbeing and work-life balance 

Professional and personal growth 

Experienced leadership support 

Fun and supportive team dynamic with events and celebrations 

Comprehensive benefit package 

Responsibilities:
Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Personal confirmation of all exam, observation, and recall patients

Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving

New Patient appointments to maintain a full productive exam schedule every day

At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner

Putting patients and parents at ease with a friendly meet and greet

Introducing patients to the office

Presenting office tour with patients and parents

Support of the office, doctor, and team members

Discussion of treatment plan with patients/parents

Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator

Explanation of office policies and procedures

Schedules contract, records and any follow up appointments needed in Practice Management System

Maintain and utilize recall system

Maintaining start conversion percentage goal of 65% per month

Enter/print/mail patient letters to patients and doctors

Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign

Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients

Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment

Back up-front desk by being third on phones

Prepares contracts - discusses financial arrangements-has responsible party sign

Explains risks and limitations and has patient sign

Enters treatment plan in chart/computer

Maintains cleanliness and neatness of work area

Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient

Discussing dental benefits when applicable

Sending pre-estimates and following up with patients

Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.

Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment

Dealing with difficult patients and doing public relation calls to patients

Monitoring treatment plans and case acceptance

Qualifications:
Education and/or Experience

High school diploma or equivalent

1+ years of experience with dental or orthodontic treatment planning experience, preferred

6+ months of sales experience, preferred



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