Dispatcher
2 weeks ago
At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.
A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team’s go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.
Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Core Values
Team Before Self
Remarkably Great & Driven
Ultimate Professionalism
Excellent Communication
Amazing Benefits Package
Competitive Compensation: $20 per hour starting wage
Bonus opportunities available
Full access to Peak Health fitness and recovery center
Employee discounts on services – at cost pricing available
Schedule
8- hour shifts: Monday thru Friday
On call shifts on weekends, evenings, and some holidays
Hero’s DSR Staff is present on some pre-determined holidays
Essential Job Duties
Make sure the right technicians get to the right jobs on time, prepared, and informed
Answer incoming calls, emails, and other requests projecting a professional, memorable image
Make outbound calls to book, confirm, reschedule, and survey existing and potential customers
Maximize opportunities through dispatching processes and adhering to the company expectations and goals
Support for overflow from Customer Service Representatives
Qualifications
Demonstrates Hero core values at a high level (T.R.U.E.)
Valid driver’s license with clean driving and criminal record
High School Diploma or equivalent required
Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
Able to communicate professionally, clearly, and concisely with other team members, management, and customers
Flexibility to move between tasks based on business need and balance competing priorities
Must be highly detailed and demonstrate the ability to follow through
Highly motivated, flexible, and great attitude on life
Outgoing personality that blends well with a fast-paced, goal-driven environment
Ontime and prepared to work before the scheduled start time
Do you have what it takes to be a Hero? Apply Today
Hero Home Services is an equal opportunity employer, including veterans.
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