Service coordinator/dispatcher/job expeditor

1 month ago

Rochester, United States Leone Plumbing & Heating Inc Full time
Job DescriptionJob DescriptionJob description: This position is responsible for administering the service and job installation processes and operations and providing project management for client engagements including coordinating all aspects of the implementation and acting as a key contact for day to day client and project inquiries, problems, and activities between field techs, office, & vendors. The role will include creating efficient use of resources across departments and assisting with development and reporting of key metrics to complete service and job projects in a timely profitable manner.


Summary Duties

  • Create implementation work orders for techs to review pre-requisites and introduce them on how to interface with the customer management software; and managing the ongoing work flow.
  • Company software to initiate projects for service and renovations
  • Interaction with Customers, Service Technicians, & Sales ensure the customer delivery and completion process runs smoothly
  • Monitor job Queues.
  • Handling project coordination for customer projects of any type.
  • Be a key point of contact for clients, Technician, and vendor inquiries and escalation about project milestone and installation completion statuses.
  • Provide and maintain reports as required by management including sales and completion.
  • Facilitates the operating and implementation processes to assure proper communication & work flow between customers, field techs, & vendors


REQUIREMENTS:

  • Ability to learn customers management software excellent Microsoft Excel skills
  • Effective project management, analytic and organizational skills
  • Demonstrated skills in facilitating cross functional duties on a ongoing basis
  • Strong communication skills
  • Direct customer interaction (designing, developing, or supporting)
  • Knowledge of the principals of cost estimating, scheduling and requirements gathering
  • Ability to accurately interpret customer & Job requirements documents and scope of work modifications to determine cost of such change is highly desired
  • Experience in business management, information systems, or similar.


Competencies:

  • Customer service focus, ability to develop strong, long-term customer relationships
  • Excellent interpersonal skills
  • Professionalism consistent with a world-class service provider
  • Ability to work independently in a team environment and as individual.
  • Must possess proficient oral and written communication and presentation skills and be able to communicate effectively with wide variety of people with diverse background of all levels and disciplines
  • Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct reports, co-workers, supervisors, managers, clients, and others.

Mon thru Friday 7:30am - 5:30pm

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