Investment Services Client Representative

3 weeks ago


Deerfield Illinois, United States Kestra Financial Independent Advisor Full time
Here at David A. Marcus and Associates, Inc., we have been helping our clients protect their current wealth and create long-term financial plans for more than 35 years. In addition to providing clients with a well designed strategy to help them achieve their own goals, our firm also specializes in corporate benefits and estate planning. Being a "full service" firm allows for us to better service our client needs from personal investing and retirement planning to life insurance, long term care insurance, and even health insurance benefits.

Primary Duties Include:

Regular client interaction including appointment scheduling and correspondence; answer incoming calls when needed and direct/take messages appropriately and according to firm guidelines.

Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

Build relationships with the personal wealth and retirement plan clients by acting as the main contact for phone and written correspondence

Develop new client relationships and add new clients primarily from referrals of existing clients as well as by developing their own referral sources.

Assist in client or 401k meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation.

Successfully partner with our back office for new account establishment, account maintenance, and compliance

Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

Deposit checks received and maintain check blotter in adherence to compliance guidelines

Maintain client information in the CRM database

Manage multiple and competing priorities on a daily basis in pursuit of business objectives

Other responsibilities as assigned by the Registered Investment Assistant or the Advisor in order to support our client needs

Requirements

Bachelor’s degree in a business-related field preferred

The ideal candidate will have 2+ years of experience in administrative support in a professional environment.

Previous experience in financial services a plus

Advanced computer skills (Outlook, Word, Excel and Power Point)

Excellent communication skills, both verbally and in writing

Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once

Ability to build relationships with clients and internal partners and influence others without direct control

Smartoffice CRM knowledge a plus

Series 6 and 63 or 7 and 65/66, or ability to obtain within a certain time period



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