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Investment Services Client Representative
4 weeks ago
Primary Duties Include:
- Regular client interaction including appointment scheduling and correspondence; answer incoming calls when needed and direct/take messages appropriately and according to firm guidelines.
- Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards
- Build relationships with the personal wealth and retirement plan clients by acting as the main contact for phone and written correspondence
- Develop new client relationships and add new clients primarily from referrals of existing clients as well as by developing their own referral sources
- Assist in client or 401k meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation
- Successfully partner with our back office for new account establishment, account maintenance, and compliance
- Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available
- Deposit checks received and maintain check blotter in adherence to compliance guidelines
- Maintain client information in the CRM database
- Manage multiple and competing priorities on a daily basis in pursuit of business objectives
- Other responsibilities as assigned by the Registered Investment Assistant or the Advisor in order to support our client needs
- Bachelor's degree in a business-related field preferred
- The ideal candidate will have 2+ years of experience in administrative support in a professional environment.
- Previous experience in financial services a plus
- Advanced computer skills (Outlook, Word, Excel and Power Point)
- Excellent communication skills, both verbally and in writing
- Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
- Ability to build relationships with clients and internal partners and influence others without direct control
- Smartoffice CRM knowledge a plus
- Series 6 and 63 or 7 and 65/66, or ability to obtain within a certain time period
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