Director of Regional Clinic Operations

4 weeks ago

Phoenix Arizona, United States American Vision Partners Full time
Company Intro:
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees

Overview:
We are looking for a seasoned strategic and growth-oriented operations leader. As the Director of Clinic Operations you will be responsible for 10 clinic locations across the Phoenix metro area with potential for additional locations in the future. This role will work closely with our operational, optical and corporate teams to drive business performance and an unmatched experience for patients and team members.  Leading and developing people along with a keen eye for opportunity and process improvement experience will be important in this role.  You will have accountability for year over year growth, physician relationships, teammate retention/engagement and compliance. 

Responsibilities:
Oversees the clinic line of service for efficiency and quality of patient encounters in assigned territory

Responsible for the profitability of assigned territory.  Reviews and analyzes financial performance and management information reports. 

Assists in developing a business plan for the territory in conjunction with the Senior Leadership Team.

Works directly with Providers to resolve conflicts, issues, or questions to provide the best quality outcomes.

Develops strategies in coordination with peers and the Regional Vice President (RVP) to improve financial results.

Approves all clinic new hires, transfers and salary increases for personnel

Aids in the ongoing development of employee training programs to include creating written workflow

Monitors clinic schedules within assigned territory; makes recommendations when providers and lane space is underutilized

Consistently reviews operational and financial reports outlining business performance and makes the appropriate changes and recommendations

Aids in setting goals for direct reports that are in alignment with the Company’s strategic goals

Assists in analyzing the cost/benefit ratio and feasibility thereof in regards to special situations or opportunities for the territory, i.e. new acquisitions, new locations, new providers

Responsible for planning and preparing territory activities.

Trains, coaches and mentors’ direct reports; fosters development of strong relationships between direct reports and providers.

Assists Clinic Managers with developing plans for community outreach, building and maintaining referring doctor relationships, and other efforts to increase growth

Assists in finding resolution of problems and keeps line of communication open with staff and Managers to ensure high productivity

Serves on Committees and assists with the development of procedures and policies

Collaborates with Optical Managers, Surgery Center leaders, and Vice President of Operational Support to ensure assigned territory abides by all regulatory guidelines and standards

Encourages a team-oriented environment and follows company guidelines and policies

Performs additional duties as reasonably assigned

Qualifications:
High School diploma or GED required with relevant experience, Bachelor’s degree strongly preferred

Experience:

5 years Healthcare Management required

Recent Multi-Site Management Experience required

Physician Relationship Experience preferred

Certified Ophthalmic Executive (COE) of Corporate Certified Ophthalmic Assistant (COA) a plus

Strong financial aptitude and computer skills

Experience with a fully-integrated medical office software package is a plus

Working knowledge of all aspects regarding optometric care a plus

Excellent verbal and written communication skills

Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

Ability to problem solve and make decisions

Proven ability to delegate and supervise a team

Dedication to high quality patient care

Benefits & Perks:
Your health, happiness and your future matters At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more

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