Regional Operations Manager

4 weeks ago

Phoenix, United States Milestone Technologies Full time
Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

Milestone Technologies is looking for a Regional Operations Manager to partner with the client operations management team to produce a best in class service. This role will require the manager to recommend how to improve systems and process to identify areas of service improvement and resourcing utilization.

Your contributions to success include:

  • Partnering with our client operations management teams to produce a best-in-class service.
  • Recommend how to improve systems and processes to identify areas of service improvement and resourcing utilization.
  • Business Intelligence and Analytics: Perform ad-hoc analysis as well as regular business reviews to support decision making; work the client to improve data systems and develop new reporting methods to provide better business visibility.
  • People Management: Your role is to lead, motivate, inspire, and encourage your own as well as cross functional teams in different services.
  • Project Management: Collaborate on cross-functional operational initiatives. Identify process and systems gaps and partner with Milestone and the Clients operations and Capacity planning teams to drive business results.

Service Management

  • Service Level Reporting
  • Service Risk Management & Escalation
  • Operational Improvement Planning
  • Global Operations Manager Collaboration

Program Management

  • Data Security and Component Handling best practice
  • Operational Health & Safety Program Collaboration
  • Process development for delivering services to scope specifications & best practice

Client Relationship Management

  • Oversee collection of data, prep and delivery of the Monthly Regional Service Reviews
  • Regional contribution on Quarter Business Review presentation prep & delivery
  • Weekly engagement with service owners
  • Regional relationship Point of Contact
  • Partner with Client to gain Service Strategy knowledge & insight

Resource Management

  • Quarterly resource forecasting per site per region
  • Partner with recruiters on job requisition specifications, candidate qualification specifications
  • Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
  • Employee On-boarding & Off-boarding responsibilities
  • Partner with Training Lead/Specialist regarding newhire and continuous training needs for Region
  • Management responsibility for Team Leads
  • Collaboration on new/changed HR program development, design and execution
  • Career path, training and employee development
  • Ensure succession planning for region
  • Regular 121's with team members
  • Quarterly performance review of team members
  • Partner with HR on employee issues

Required Skills:

  • HS Diploma or GED
  • Minimum 5 years of warehouse, logistics, inventory control or related experience, including 2+ years of leadership/supervisory experience
  • Experience in lean management for operations, planning, finance, or consulting
  • Project management - proven ability to lead cross-functional projects
  • Strong analytical and problem-solving skills with extensive business acumen
  • Excellent communication and intercultural skills
  • Highly innovative, flexible and self-directed
  • People skills - maximizing trusting effective relationships
  • Strong written and verbal communication skills
  • Strong interpersonal skills and an assertive approach, whilst maintaining your ability to be vocally self-critical.
  • A smart way of thinking in order to find innovative approaches for business operations management.
  • A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
  • Passionate self-starter, decisive and able to move with speed to implement ideas.

Preferred Skills:

  • Bachelor's Degree from an accredited institution
  • Multi-site experience leading teams and operations
Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

  • Regional Operations Manager

    7 hours ago

    Phoenix, United States Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Regional Operations Manager

    4 days ago

    Phoenix, United States US 1 Shorthaul Full time

    **_Looking for job that gives_**_ _**_YOU_**_ _**_more?_** **Work with us and get more than a job.** **We offer** **OVER 20** **benefits!** Grow with us **at US 1 Shorthaul!** **About US 1 Shorthaul's Regional Operations Manager Position**: **JOB SUMMARY**: The Operations Manager will oversee multiple yard management and transportation sites. The role is...

  • Regional Operations Manager

    1 week ago

    Phoenix, United States Aires Full time

    Regional Operations Manager Arizona, USA * California, USA Req #474Friday, May 17, 2024Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have... An award-winning...

  • Regional Operations Manager

    1 week ago

    Phoenix, United States Aires Full time

    Regional Operations Manager Arizona, USA * California, USA Req #474 Friday, May 17, 2024 Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We...

  • Regional Distribution Operations Manager

    2 weeks ago

    Phoenix, United States ABM Industries Full time

    **Pay**:$70,000.00 - $85,000.00 per year. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. **Benefit...

  • Regional Reconditioning Operations Manager

    1 month ago

    Phoenix, United States DriveTime Automotive Group, Inc. Full time

    **What’s Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the...

  • Regional Reconditioning Operations Manager

    2 weeks ago

    Phoenix, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...

  • Regional Operations Manager- New Construction

    4 weeks ago

    Phoenix, United States American Woodmark Full time

    Job DescriptionPURPOSE: This position is responsible for managing all operations and customer service related activities of the builder centers in a given region. This includes recruiting, developing and measuring the performance of all operations and customer service employees. ESSENTIAL FUNCTIONS: Manage multiple branch operations including the field...

  • Regional Operations Director

    3 weeks ago

    Phoenix, United States Vista Recreation Full time

    Job DescriptionJob DescriptionRegional Operations DirectorReports to: COOClassification: Regular, Full-Time, ExemptSummaryThe Regional Operations Director is responsible for overseeing the ongoing operations of the permits/contracts within their assigned specialized area. Maintains control of diverse business operations and effectively leads people to...

  • Regional Manager

    2 weeks ago

    Phoenix, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionSalary: $65k base salary + bonuses (annual earnings expected to exceed $100k)If you have experience managing multiple offices, this position is for you! If you have management experience, we can train you in the staffing industry. We have an opening for our Regional Manager job in AZ.Compensation$65k base salary + bonuses...

  • Regional Manager

    6 hours ago

    Phoenix, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionSalary: $65k base salary + bonuses (annual earnings expected to exceed $100k)If you have experience managing multiple offices, this position is for you! If you have management experience, we can train you in the staffing industry. We have an opening for our Regional Manager job in AZ.Compensation$65k base salary + bonuses...

  • Fm Regional Operations Manager

    7 hours ago

    Phoenix, United States Updike Distribution Logistics Llc Full time

    **Summary of Position with General Responsibilities**: Final Mile Regional Operations Manager will be responsible for the ownership of the day to day cross dock operations of multiple facilities with an emphasis on continuous development of relationships with Customers, Independent Contractors (ICs), and Updike Associates. The right leader in this role will...

  • Regional Manager

    7 hours ago

    Phoenix, United States JFE Franchising Inc Full time

    We are part of the Snowfox Group which includes the YO!, Taiko and Bento brands - we operate more than 1500 kiosks, 60 wholly owned restaurants, our grab and go sushi is available in over 3,700 locations and we have 50 major retail partners. Our key markets are the USA, Canada, and the UK with additional geographic presence in Europe and Australia. Our...

  • Regional Operations Specialist

    7 hours ago

    Phoenix, United States Updike Distribution Logistics Llc Full time

    **Summary of Position with General Responsibilities**: Updike Distribution Logistics (UDL) Final Mile Regional Operations Specialists are responsible for effectively managing the KPI’s for dock efficiency, routing, and customer correspondence within their regions. They oversee on time delivery and proper completion of customer orders, using discretionary...

  • Regional Manager

    1 week ago

    Phoenix, Arizona, United States Mill Creek Residential Full time

    Welcome to Mill Creek We're glad you're here At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless they...

  • Regional Director of Operations West

    2 weeks ago

    Phoenix, United States CDL NUCLEAR TECHNOLOGIES LLC Full time

    Job DescriptionJob Description ***MUST HAVE CARDIAC PET EXPERIENCE***Regional Director of Operations, West PET DivisionAt CDL Nuclear Technologies, we help our Cardiology Facility Clients by providing innovative healthcare and medical life science products and service solutions around the country. CDL Nuclear has provided advanced imaging services to more...

  • Regional Director of Operations West

    1 month ago

    Phoenix, United States CDL NUCLEAR TECHNOLOGIES LLC Full time

    Job DescriptionJob Description ***MUST HAVE CARDIAC PET EXPERIENCE***Regional Director of Operations, West PET DivisionAt CDL Nuclear Technologies, we help our Cardiology Facility Clients by providing innovative healthcare and medical life science products and service solutions around the country. CDL Nuclear has provided advanced imaging services to more...

  • Regional Director of Operations West

    5 hours ago

    Phoenix, United States CDL NUCLEAR TECHNOLOGIES LLC Full time

    Job DescriptionJob Description ***MUST HAVE CARDIAC PET EXPERIENCE***Regional Director of Operations, West PET DivisionAt CDL Nuclear Technologies, we help our Cardiology Facility Clients by providing innovative healthcare and medical life science products and service solutions around the country. CDL Nuclear has provided advanced imaging services to more...

  • Regional Sales Manager

    1 month ago

    Phoenix, United States United Solar Full time

    Job DescriptionJob DescriptionUnited Solar, a leading solar energy company, is seeking a driven and experienced Regional Sales Manager to join our team. As a Regional Sales Manager, you will be responsible for leading a team of Outside Sales Representatives, canvassing neighborhoods, approaching residential / commercial property owners, conveying utility...

  • Regional Sales Manager

    2 weeks ago

    Phoenix, United States ELGi North America Full time

    Job DescriptionJob DescriptionExciting Opportunity: Join ELGi North America as a Regional Sales Manager and embark on a dynamic journey in the air compressor industry. Your hunger for success, problem-solving skills, and customer-centric approach will thrive in our high-performance culture. As a key player in driving sales growth and fostering customer...