Business Manager, Bergdorf Goodman NYC

2 weeks ago

New York County New York, United States Maison Francis Kurkdjian Full time
Job Description

POSITION OVERVIEW

Responsible for the management of the Bergdorf Goodman business and team. The Business Manager drives the performance of the counter through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.

Full time

ACCOUNTABILITIES

Optimize sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques following the Maison standards.

Responsible for sales performance and goal reviews with the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals.

Developing business plans in collaboration with the SR. Regional AE and Regional Director.

Planning, organizing, staffing, and executing special events. Partnering with the SR Regional Account Executive and Training Team. Schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.

Engage and collaborate with the entire store team to determine opportunities for client outreach programs and events.

Ensure visual merchandising standards and guidelines are upheld including VM updates completed as directed by the National VM team. Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.

Keeping the team well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.

Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the SR. Regional Account Executive and Regional Sales Director on business trends, opportunities and counter needs.

Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up.

Consistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectations.

Completing weekly business recaps for Sr Regional Account Executive and Sales Director.

Develop professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.

Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.

Responsible and available for VM updates as well as Pop Up and Swing space installation.

Execute and maintain operational management of the counter, including:Communication of out of stocks

VM repair requests submitted as they occur.

Monthly schedule for team submitted to Sr Regional Account Executive for final approval.

Inventory management, booster order stock requests as needed and requested by Sr Regional Account Executive.

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