IT Support Center Technician I

Found in: Resume Library US A2 - 2 weeks ago

Lancaster Pennsylvania, United States Fulton Bank Full time
Value Proposition:
Our values define us and our inspires us to Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our We champion a culture of and We promote a digitally enabled work environment to continuously enhance the experience of our

Overview:
To provide fast and useful technical assistance in a call center environment. Answering questions and troubleshooting technical issues.

Responsibilities:
Act as first contact to the IT department for technical assistance as it pertains to hardware. software, local/wide area networks and telecommunications.

Thoroughly document and track interactions using the (ITSM) Information Technology Service Management system. Display excellent customer service skills while handling each request. Follow up with customers all open Service Requests and Incidents on a timely basis to ensure high level of satisfaction on work performed

Ability to navigate user interactions via emails, calls and/or ITSM system.

Assist in troubleshooting branch and other network outages.

Place and track hardware and software service calls to appropriate vendors when needed.

The ability to communicate effectively, understand the problem and explain the solution.

Identify and suggest possible improvements on processes.

 

Qualifications:
EducationAssociate Degree or the equivalent experience. Specialty: Information technology. (Required)

Experience1 or more years Call center, hardware, software, and application support. (Required)

CertificationsITIL knowledge or certification. (Preferred)

 :
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

EEO Statement:
Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement:
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

  • IT Support Center Technician I

    1 week ago

    Lancaster, United States Fulton Bank Full time

    Value Proposition: Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...

  • Peer Recovery Support Specialist I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    **Job Summary**: The Peer Recovery Support Specialist I will provide peer support services to individuals with substance use disorders and mental health conditions. They will offer guidance, encouragement, and assistance based on their own lived experience in recovery. **Qualifications**: - High school diploma or equivalent required; Associate's or...

  • Peer Recovery Support Specialist I

    6 days ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob Description**Job Summary:**The Peer Recovery Support Specialist I will provide peer support services to individuals with substance use disorders and mental health conditions. They will offer guidance, encouragement, and assistance based on their own lived experience in recovery.**Qualifications:**- High school diploma or equivalent...

  • Peer Recovery Support Specialist I

    14 hours ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob Description**Job Summary:**The Peer Recovery Support Specialist I will provide peer support services to individuals with substance use disorders and mental health conditions. They will offer guidance, encouragement, and assistance based on their own lived experience in recovery.**Qualifications:**- High school diploma or equivalent...

  • Case Manager I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Case Manager IDepartment: All SitesReports To: As assigned by Program DirectorPOSITION SUMMARYProvides case management services to patients assigned to individual caseload.SALARY RANGE:$24.75 - $28.50 per hour DOEWe offer a competitive benefits package:Medical InsuranceDental InsuranceVision Care PlanLife...

  • Case Manager I

    2 weeks ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Case Manager IDepartment: All SitesReports To: As assigned by Program DirectorPOSITION SUMMARYProvides case management services to patients assigned to individual caseload.SALARY RANGE:$24.75 - $28.50 per hour DOEWe offer a competitive benefits package:Medical InsuranceDental InsuranceVision Care PlanLife...

  • Patient Navigator I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    **Position: Patient** Navigator I** **Department: PDD** **Reports To: Program Operations Supervisor** ***: Navigators will deliver services to individuals that are being incarcerated in Lancaster at the Sheriff Department in Lancaster as part of the Alternatives to Incarceration Program. Operating within the justice involved demographic, key...

  • Patient Navigator I

    3 days ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition: Patient Navigator IDepartment: PDDReports To: Program Operations SupervisorPOSITION SUMMARY:Navigators will deliver services to individuals that are being incarcerated in Lancaster at the Sheriff Department in Lancaster as part of the Alternatives to Incarceration Program. Operating within the justice involved...

  • Patient Navigator I

    5 days ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition: Patient Navigator IDepartment: PDDReports To: Program Operations SupervisorPOSITION SUMMARY:Navigators will deliver services to individuals that are being incarcerated in Lancaster at the Sheriff Department in Lancaster as part of the Alternatives to Incarceration Program. Operating within the justice involved...

  • Counselor I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Counselor IDepartment:Reports To: as assigned by the Program DirectorPOSITION SUMMARYProvides individual counseling, group facilitation and crisis intervention as part of a multi-disciplinary team.SALARY RANGE:$24.75 - $28.50 per hour DOEWe offer a competitive benefits package:Medical InsuranceDental...

  • Counselor I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Counselor I/ BilingualDepartment:Reports To: as assigned by the Program DirectorPOSITION SUMMARYProvides individual counseling, group facilitation and crisis intervention as part of a multi-disciplinary team.Temporary full time position with opportunity for regular Full time in the near future.SALARY RANGE:$24.75...

  • Counselor I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Counselor IDepartment:Reports To: as assigned by the Program DirectorPOSITION SUMMARYProvides individual counseling, group facilitation and crisis intervention as part of a multi-disciplinary team.SALARY RANGE:$24.75 - $28.50 per hour DOEWe offer a competitive benefits package:Medical InsuranceDental...

  • Counselor I

    2 weeks ago

    Lancaster, United States Tarzana Treatment Center Full time

    Job DescriptionJob DescriptionPosition Title: Counselor IDepartment:Reports To: as assigned by the Program DirectorPOSITION SUMMARYThis is a field-based position. Provides individual screening/assessment counseling, group facilitation and crisis intervention as part of a multi-disciplinary team.SALARY RANGE:$24.75 - $28.50 per hour DOEWe offer a competitive...

  • NOC Technician

    Found in: Resume Library US A2 - 1 week ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is...

  • MEP Technician I

    Found in: Resume Library US A2 - 1 day ago

    Breinigsville, Pennsylvania, United States Tierpoint Full time

    Overview: As an MEP Technician, the employee is responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service of the electrical-mechanical systems supporting the Data Center. The employee will educate and train other TierPoint personnel on tasks related...

  • IT Service Technician

    Found in: Resume Library US A2 - 1 week ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    We are seeking a skilled and customer-focused Service Technician to join our team at an MSP (Managed Service Provider). The Service Technician will be responsible for providing technical support to clients via phone, email, remote tools, or onsite, resolving service requests, and ensuring that client systems are functioning optimally. The ideal candidate...

  • MEP Technician I

    Found in: Resume Library US A2 - 1 day ago

    Breinigsville, Pennsylvania, United States Tierpoint Full time

    Overview: As an MEP Technician, the employee is responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service of the electrical-mechanical systems supporting the Data Center. The employee will educate and train other TierPoint personnel on tasks related...

  • Pennsylvania Cardiothoracic Surgeon Job: Level I Trauma Center

    Found in: beBee jobs US - 2 weeks ago

    Pennsylvania, United States Healthcare Connections Full time

    Start Date: ASAPPennsylvania Cardiothoracic Surgeon: Level I Trauma Center An exciting opportunity awaits in northern Pennsylvania for a Surgeon to join staff at a hospital system serving New York and Pennsylvania for more than 100 years This is a hospital employed position to join an established Program with Academic / Faculty options available, if desired...

  • Counselor I

    5 days ago

    Lancaster, United States Tarzana Treatment Center Full time

    Position Title: Counselor I/ Bilingual Department: Reports To: as assigned by the Program Director Provides individual counseling, group facilitation and crisis intervention as part of a multi-disciplinary team. **_Temporary full time position with opportunity for regular Full time in the near future._** SALARY RANGE: $24.75 - $28.50 per hour DOE We...

  • Counselor I

    1 week ago

    Lancaster, United States Tarzana Treatment Center Full time

    Position Title: Counselor I Department: Reports To: as assigned by the Program Director Provides individual counseling, group facilitation and crisis intervention as part of a multi-disciplinary team. SALARY RANGE: $24.75 - $28.50 per hour DOE We offer a competitive benefits package: - Medical Insurance - Dental Insurance - Vision Care Plan - Life...