Client Services Support Associate

4 weeks ago


Oak Park Illinois, United States Shaker Recruitment Marketing Full time
Job Description

The Client Support Associate will provide day-to-day client service and support to ensure the effective execution of customer objectives in order placement, processing, verification and reporting. The position encompasses data entry, administration, order tracking and billing related duties. 

Operate as primary support for assigned clients

Field and process client requests

Juggle multiple clients and project priorities simultaneously

Create orders and manage through to final sales approval, ensuring a high level of detail and accuracy

Track orders to ensure client approvals are received prior to deadline

Submit forms for all internal and reporting requests, providing accurate and comprehensive details required to receive the best possible client deliverable

Follow-up with departments to ensure requested deadlines are met

Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client

Attend all agency media/vendor presentations

Execute media plans and media agreements/orders as directed by the Client Consultant

Prepare proposals with media recommendations/pricing

Identify growth opportunities to share internally

Maintain current work-in-progress records and archives of past project information as appropriate

Manage all client billing requirements and inquiries –cost centers, POs, AR reporting, etc.

Assist accounting team in timely retrieval of invoices



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