Medical Customer Service-Central Support/Pre-Qualification

Found in: Resume Library US A2 - 7 days ago


Meridian Idaho, United States Norco, Inc Full time
Job Description

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patient’s first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:

Communicate with customers in a professional and enthusiastic way

Manage a large amount of inbound and outbound calls in a timely manner

Follow call 'scripts' when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions

Keep records of customer conversations in Norco's electronic system in a comprehensible way

Meet personal qualitative and quantitative targets

In-depth knowledge of products, placements, availability, price and use

Educate patients/clients on medical products and services

Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services

Process customer orders and accurately input orders into computer systems

Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care

Perform other tasks as assigned or necessary


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