Rooms FO Coordinator

2 weeks ago


Gatlinburg Tennessee, United States Westgate Resorts Full time
Job Description

As the Front Office Coordinator, you will:

Maintain a positive attitude

Provide Exceptional Guests’ Service

Answer phones following proper etiquette guidelines

Provide Housekeeping with daily Inventory of units, quantity and room types needed for check in

Assign all arrival inventory ensuring that all multiples, special needs groups and VIP are assigned

Maintain communication with Housekeeping and Engineering Coordinators and Managers regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday)

Maintain adequate inventory of clean units for Front Desk Assign units to be cleaned for the following business day Assign Daily Cleaning Services to include mid-weeks, piece work for property cleaning teams

Ensure all room request and maintenance service request are logged in HotSoS

Respond to Medallia Surveys to ensure Guest satisfaction

Monitor HotSOS, Tetris, DBR Availability and REX to expedite room status for check-ins by 4pm

Taking Guest Reservation, checking guest in, assisting in Resort Services and Front Desk whenever needed

All other assigned duties


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