Rooms Coordinator

3 weeks ago


Gatlinburg Tennessee, United States Westgate Resorts Full time
Job Description

Assist housekeeping management staff in assigning daily operational duties and communications for the housekeeping department by performing the following duties.

Answer phones following proper etiquette guidelines.

Provide Welcome Center and Front Desk with daily inventory of units needed for check in.

Process all rooms, housekeeping service and clean rooms report.

Maintains the filing and copying of documents.

Maintain update of room status by color coding the property grid and changing status in HotSos and Fusin.

Maintain communication with Front Desk to receive information regarding: Inventory of units needed for the day, VIP units needed for the day and cleaning services needed for the day.

Maintain communication with Housekeeping Managers and Supervisors regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, Pre-registered rooms.

Update on clean rooms every hour (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday), have units ready for Welcome Center.

Maintain adequate inventory of clean units for Front Desk.

Assign units to be cleaned for the following business day.

Assign daily cleaning services to include mid-weeks, piece work for property cleaning teams.

Maintain daily totals of units cleaned and/or serviced by Housekeeping Department and/or Outside contractors.



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