Operations Manager
2 weeks ago
The Role:
Sway is seeking an Operations Manager to support Sway operations in the SF/Bay Area market. The OM will play a pivotal role and you’ll work closely with our Head of Operations and Ops Team as we scale the business in SF/Bay Area. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, W2 drivers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
ONSITE - South San Francisco, Ca
What You’ll Do:
Hire and manage a fleet of drivers based on projected demand
Perform analysis on daily operations and create process improvements based on the findings
Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns.
Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
Work closely with the Head of Operations & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements.
Develop and implement strategies to drive business development and increase profitability
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
Provide leadership in strategic planning initiatives to drive long-term growth
Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures
Requirements
Basic Qualifications
Bachelor’s degree from an accredited college/university or 4+ years work experience in related field
4-6 years of experience (logistics, investment banking, consulting or high-growth startup experience is a plus)
Experience, managing and directing the work independent contractors
Experience in managing complex projects/programs through to completion
Ability to work in-person at the warehouse facility full-time
Excellent problem-solving abilities with a focus on process improvement
Strategic thinker with the ability to develop and execute business strategies
Preferred Qualifications
Humble, can-do attitude with an obsession for solving problems
Strong understanding of e-commerce, the online returns process, and logistics
Strong verbal communication and customer service skills
Strong Excel / PowerPoint skills (or Google Suite equivalent)
Prior experience managing independent contractors
Benefits
You'll be excited to join the team because we have:
The opportunity to join the ground floor of a fast-paced startup
100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
Unlimited PTO
Employee stock options
A fun and engaging work environment
The Sway Way:
Bring on the Storm
Every Package Matters
Trust your Numbers
Seek Responsibility
Low Ego, High Ambition
Comp - Salary - $80-90K
If you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you
-
Managed Services Operations Manager
3 weeks ago
South San Francisco, United States The Rockridge Group Full timeJob DescriptionJob DescriptionTITLE: Managed Services Operations ManagerLOCATION: Northern California (Santa Clara and San Francisco Counties)*Hybrid work model may be an option, blending remote work with in-office collaboration for a dynamic and flexible work environment."Overview:Company X is seeking a highly skilled and experienced Managed Services...
-
Partner Operations Manager
2 weeks ago
San Francisco, California, United States Square Full timeJob Description The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective,...
-
Operations Manager
2 weeks ago
South San Francisco, United States Returnmates Full timeJob DescriptionJob DescriptionSway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove...
-
Sales Operations Manager
3 weeks ago
San Francisco, California, United States Visa Full timeJob Description Team Summary The North America VAS Commercial Operations team is tasked with leading a cohesive, globally consistent Sales and Commercial operations strategy and delivery model. We have six functional areas of focus which are, Pipeline Management and forecasting of new sales, net revenue and performance metrics. Strategic planning...
-
Region Operations Manager
7 days ago
San Francisco, California, United States Red Wing Shoe Company Full timeJob Description Red Wing Shoe Company is seeking a Region Operations Manager to join our West region, supporting our company owned, and dealer owned retail store operations and relationships amongst the territory which includes Northern CA - SF/Sacramento & Northern Nevada. The Region Operations Manager is responsible for the execution of operational...
-
Bitcoin Platform
1 week ago
San Francisco, California, United States Block Full timeJob Description Bitcoin Platform consists of security, trading, custody engineering, operations, and product partnerships. It operates a proprietary stack for both cold and hot wallets to enable users to send, receive, and custody, as well as a trading engine that provides liquidity for users. You will: Support the Bitcoin business on a day-to-day...
-
Hotel Operations Manager
3 weeks ago
San Francisco, California, United States Sage Hospitality Full timeWhy us?: Hotel Zeppelin is seeking an Operations Manager to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Francisco’s counterculture, with a cheeky take on hospitality. Here’s to the rule-breakers, revolutionaries, and renegades who continue to...
-
Hotel Operations Manager
3 weeks ago
San Francisco, California, United States Sage Hospitality Full timeWhy us?: Hotel Zetta is seeking an Operations Manager to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and...
-
Hotel Operations Manager
3 weeks ago
San Francisco, California, United States Sage Hospitality Full timeWhy us?: Hotel Zelos is seeking an Operations Manager to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the...
-
Operations Manager
7 days ago
San Francisco, United States Mission Graduates Full time**Mission Graduates** empowers youth and their families on the path to higher education, equipping them for fulfilling careers that will strengthen future generations. We work towards fulfilling our mission through a wide range of after-school support services that serve 5,000 children, youth, and families each year. Our vision is to transform the culture of...
-
Assistant Service Operations Manager
6 days ago
South San Francisco, United States Rivian Full timeThe Assistant Service Operations Manager - Night Shift position requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be Operations Manager, Night Shift, Operations, Assistant, Night, Manager, Retail
-
South San Francisco, United States RAPT Therapeutics Full timePURPOSE OF JOB: The Associate Director, Clinical Data Management (CDM) Operations, serves as a leader for all study-team facing activities for a therapeutic area. The position is responsible for providing operational and technical leadership in all aspects of CDM for clinical trials. This position functions in an advisory capacity to other functions in...
-
Operations Manager
3 weeks ago
San Francisco, California, United States VitaWerks Full timeOperations Manager - Nurse Champion is self-motivated and results-driven to direct and manage our organization's business activities for the assigned team of Nurse Champions.Duties for the Operations Manager - Nurse Champion include (not limited to) managing daily performance, key performance indicators, training, driving right behaviour, addressing HCP...
-
Sr. Manager – Money Movement Revenue Operations
2 weeks ago
San Francisco, California, United States Visa Full timeJob Description KEY RESPONSIBILITIES 1. Strategic Support a. Assist the Head of Global Money Movement Revenue Operations in evaluating global and regional, internal and external strategic projects aimed at increasing revenue. Support the coordination of strategic initiatives aimed at optimizing revenue. b. Help to achieve the long...
-
Operations Manager
1 week ago
San Francisco, United States Allied Universal® Full timeOperations Manager **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer...
-
Operations Manager
3 weeks ago
San Francisco, United States Russell Tobin & Associates Full timeWhat are we looking for in our Operations Manager? Details: Job Title: Operations Manager Duration: 04 Months (Possible extension) Location: San Francisco, CA 94103 (Onsite) Domain: Vacation Rental CompanyPay Rate: ...
-
Operations Manager
3 weeks ago
San Francisco, California, United States SnapEDA Full timePlease Apply via Our Careers Site Below:As an Operations Manager at SnapMagic, you'll be working on both high-level strategy and granular tactics, and making a huge impact. This position is a good fit for those interested in learning how great companies scale, seeing how multiple parts of an organization interact.The SnapMagic company's existing platform...
-
San Francisco, California, United States Square Full timeJob Description As a Product Operations Program Manager, you will be an important member of our international product organization and work on some of our most impactful forward-looking initiatives for Square sellers around the world, driving the planning and delivery of our product portfolio from vision to launch. You will support the entire product...
-
Head of Risk Operations
2 weeks ago
San Francisco, California, United States Square Full timeJob Description We are seeking a dynamic and experienced professional to join our team as the Head of Risk Operations. This pivotal role will oversee multiple groups including Fraud Operations, Credit Risk Underwriting & Operations, Disputes & Chargebacks Operations, and Collections & Recovery Operations. The ideal candidate will possess a strategic...
-
San Francisco, California, United States Square Full timeJob Description The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both qualities of output and cost efficiency of the global organization, while also ensuring...