End User Technologies Specialist

3 weeks ago

Buffalo New York, United States Cohen & Company Full time
Overview:
Cohen & Company

Certified Public Accountants

 

We are excited for the future and our continued growth Our Technology Services team is seeking a talented individual in the role of End User Technologies Specialist. This position will reside in our Buffalo, NY office.

 

The End User Technologies Specialist will be a member of the Technology Services team working in a team-oriented environment supporting each of the firm’s service lines.  The End User Technologies Specialist will support and maintain all technologies used by Firm employees.  Regular activities of this role include deploying hardware, installing and configuring software, diagnosing and resolving trouble tickets, maintenance and repair of laptops and other equipment to ensure optimal performance of the Firm’s technology environment.  The ideal candidate will troubleshoot problem areas in a positive, timely, and accurate fashion, and provide end-user assistance in a helpdesk role with various avenues of advancement within the Technology Services team.  You will engage in person and via IM, telephone, email, through screen sharing and other remote technologies.

 

Responsibilities:
Resolve problems reported to the call center

Provide first-level contact and problem resolution to clients

Update and maintain documentation and knowledgebase articles

Deploy laptops as needed

Work with vendors as needed to resolve issues

Create instruction guides and provide training to end-users as appropriate

Travel to other nearby offices and potentially to out-of-state offices

Regular predictable and punctual attendance8:30 am to 5:30 pm are standard office hours

Evening and weekend coverage needed during peak seasons

On-call shifts and after-hours support as needed

Core Competencies

Web, internet, and general technology savvy

High level of proficiency with Microsoft Windows and Microsoft Office Suite/Microsoft 365

Experience with LAN/WAN/wireless technologies and troubleshooting

Understanding of VPN fundamentals, mobile device management, and spam/virus filtering

Experience with VOIP phone system and collaboration tools (Cisco preferred)

Experience with scripting (PowerShell preferred)

Education and Experience Requirements

Associates Degree in Computer Science, Information Technology, Management Information Systems or related field is preferred, or equivalent certification(s) with relevant work experience

0-2 years of experience, internship experience included

Experience in a customer service environment is preferred

Microsoft or other IT certifications a plus

Qualifications:
Keen sense of creative thinking, attention to detail and problem solving

Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; able to adapt style and tone to effectively engage the audience

Good collaboration skills, applied successfully across the organization

Ability to prioritize in a fast-paced environment

Organized and experienced at successfully between tasks

Self-motivated with the ability to complete projects in a timely manner

Accountability for designated areas of responsibility

Customer service orientation

Learn more about us:

Cohen & Company: 

Careers: 

 At Cohen & Company, our purpose is to engage, teach, inspire and improve lives through the power of knowledge and trust. We value great people, teamwork, a competitive spirit and courage, and the ability to adapt and remain optimistic.

 

Named one of America’s Most Recommended Tax and Accounting Firms by USA TODAY and one of the Best of the Best Firms by INSIDE Public Accounting, Cohen & Company offers assurance, tax and advisory services to clients throughout the U.S. and worldwide. The firm serves a broad range of clients, from privately held companies and their owners; to public and private funds, advisers and fund service providers within the investment industry; to Fortune 1000 multinational enterprises. Founded in 1977, Cohen & Company has more than 800 dedicated professionals across the U.S. and 12 offices in Illinois, Ohio, Maryland, Michigan, New York, Pennsylvania and Wisconsin. Through affiliated entities the firm also has an international presence in the Cayman Islands and Ireland. Learn more at (url removed). 

 

Estimated Salary Range:  $(phone number removed)

*Salaries offered to candidates are determined based on factors such as candidate's relevant skillset, experience, licensure, and certifications, as well as job responsibilities, geography, market considerations, and organizational needs.  At Cohen & Company, we don't stop at setting ourselves apart by offering competitive base compensation.  As part of our 'great people first' , our firm offers a comprehensive and competitive package that allows each employee to design a package that best suits their needs and goes beyond standard options, including time off outside of your standard PTO to recharge and give back to the community, annual discretionary merit increases and bonuses, talent development resources to tap into growth opportunities, and so much more

  • Senior Technology Support Specialist

    2 hours ago

    New York, United States Brookfield Asset Management Full time

    Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users. Technology Services (TS) is res Support Specialist, Technology, Technical Support, Technician, Support, Specialist

  • UI Front End Developer

    3 weeks ago

    New York, New York, United States Precision Technologies Corp Full time

    We are Hiring UI Developers for our client in New Jersey New York Locations...UI Developer/Quality AnalystPrecision Technologies Corp – New JerseyPoistion UI Developer/Quality AnalystLocation USADuration Contract (W2)Job Description We are looking for a Front-End Web Developer and Quality Analyst who is motivated to combine the art of design with the art...

  • Information Technology Support Specialist

    5 days ago

    New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...

  • Information Technology Support Specialist

    6 days ago

    New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...

  • Information Technology Support Specialist

    3 weeks ago

    New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...

  • Information Technology Support Specialist

    4 weeks ago

    New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...

  • Information Technology Trainer

    7 days ago

    New York, United States Eworld Enterprise Solutions Full time

    About eWorld Enterprise Solutions, Inc. eWorldES was founded in 1999 and has become a proven and trusted company in the Information Technology and Solutions development community in Hawaii. Our staff of over 450 associates provides a wide range of skills and experience that we leverage to form efficient, multifaceted, collaborative project teams. Our success...

  • Sr./Lead Dynamics F&O Developer

    2 days ago

    New York, United States R2 Global Full time

    Sr./Lead Dynamics F&O Developer - End User My end user client is a rapidly expanding, family owned business. They continue to flourish as a leading name in their sector with a noteworthy development trajectory, having reached a turnover of $270 million as opposed to $1 million back in 1983. They are seeking a Senior/Lead Dynamics F&O Developer to lead the...

  • Technical Help Desk

    2 days ago

    New York, United States System Soft Technologies Full time

    This role is 100% Remote. This is an IT Help Desk role for the HEALTHCARE Industry. Comments/Notes: 100% remote 6 month CTH (Will convert or extend depending on performance) 5 positions class starts in February 18/hr pay Job Description: Position Purpose The CSRM IS Technical Support Specialist serves as a resource and local primary point of contact for...

  • Technology Support Specialist

    1 week ago

    New York, United States White & Case Full time

    Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 47 locations, working...

  • Technology Support Specialist

    2 days ago

    New York, United States White & Case Full time

    Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 47 locations, working...

  • End User Support lead

    4 hours ago

    New York, United States VDart Inc Full time

    Job DescriptionJob DescriptionRole and Responsibilities:The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently...

  • User Experience

    3 days ago

    New York, United States Amplify Education, Inc. Full time

    User Experience (UX) Designer (Amplify Education, Inc., Brooklyn, NY): - Develop user stories, wire frames, interaction flows, mockups, and quick prototypes and polished visual design;- Gather user research and use findings to build initial designs and rapid prototypes for iterative user testing with teachers and students;- Create high fidelity prototypes;-...

  • IT Support Specialist L3

    1 week ago

    New York, United States Milestone Technologies Full time

    Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over...

  • UI Front End Developer

    4 weeks ago

    New Jersey, United States Precision Technologies Corp Full time

    We are Hiring UI Developers for our client in New Jersey New York Locations...UI Developer/Quality AnalystPrecision Technologies Corp – New JerseyPoistion UI Developer/Quality AnalystLocation USADuration Contract (W2)Job Description We are looking for a Front-End Web Developer and Quality Analyst who is motivated to combine the art of design with...

  • VP, End User Computing Risk Manager

    4 weeks ago

    New York, United States Selby Jennings Full time

    SummaryMy client is seeking an End User Computing Risk Manager with a strong internal controls and quantitative background to join the Model Risk Governance Team. This role offers an exciting opportunity to independently challenge the work performed by the first line of defense, execute functionality testing, evaluate remediation activity, and support Model...

  • VP, End User Computing Risk Manager

    4 weeks ago

    New York, New York, United States Selby Jennings Full time

    SummaryMy client is seeking an End User Computing Risk Manager with a strong internal controls and quantitative background to join the Model Risk Governance Team. This role offers an exciting opportunity to independently challenge the work performed by the first line of defense, execute functionality testing, evaluate remediation activity, and support Model...

  • Back-end Developer

    3 weeks ago

    New York, United States Forhyre Full time

    Job DescriptionJob DescriptionWe are looking for an experienced Back-end Developer to join our IT team. You will be responsible for the server side of our web applications.If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a Back-end developer, you’ll work closely...

  • Desktop Engineer- End User Computing Support

    1 week ago

    New York, United States Ciber Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...

  • Desktop Engineer- End User Computing Support

    2 weeks ago

    New York, United States Ciber Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...