Information Technology Support Specialist

3 weeks ago


New York, United States The Phoenix Group Full time

Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team


Primary Duties and Responsibilities:

  • Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure
  • Provides computer hardware and software technical support both in person and remotely to all end users
  • Performs software and application installation and upgrades
  • Provides end user one-on-one training
  • Perform basic end user account, permission and access administration
  • Work with applicable help desk related vendors and service providers
  • Contributes to technology guidelines, policies and procedures
  • Participates and contributes to various IT Department projects and initiatives
  • Facilitates use of equipment for various internal and external events

Knowledge, Skills and Abilities Required

  • A minimum of 2 years in a computer end user support role
  • Proficient knowledge of firm wide standard hardware and software
  • Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
  • Knowledge of PC hardware and peripherals
  • Working knowledge of networks and client/server technology
  • Demonstrated ability and desire to learn new technologies and skills
  • Excellent interpersonal skills and pleasant demeanor
  • Ability to meet or exceed service levels of response and quality
  • Motivated and accountable with excellent communication skills
  • Effective organizational and time management skills
  • Exceptional team player and leader with a customer service attitude



  • New York, United States Sierra Solutions Full time

    Job SummaryOur client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite). Primary Responsibilities Respond to technical support requests, troubleshoot, resolve technical...


  • New York, United States Sierra Solutions Full time

    Job SummaryOur client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite). Primary Responsibilities Respond to technical support requests, troubleshoot, resolve technical...


  • New York, United States Planet Technology Full time

    IT Helpdesk SupportContract at 4 months, Temp to permWindows & Mac environment Bachelor's degree & 2 years of experience is required Onsite in NYC, ManhattanThe IT Helpdesk Support reports to the Associate Director of Technology Services. Provides planning and technical support for the implementation, installation, configuration, security, and maintenance of...


  • New York, United States Planet Technology Full time

    IT Helpdesk SupportContract at 4 months, Temp to permWindows & Mac environment Bachelor's degree & 2 years of experience is required Onsite in NYC, ManhattanThe IT Helpdesk Support reports to the Associate Director of Technology Services. Provides planning and technical support for the implementation, installation, configuration, security, and maintenance of...


  • New York, United States ACS International Full time

    Position DescriptionPosition: IT Solutions Specialist (Business Technology Specialist (BTS))Company: ACS InternationalLocation: New York, NYPosition Background:The IT Solutions Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional...


  • New York, United States White & Case Full time

    Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 47 locations,...


  • New York, United States Cypress HCM Full time

    IT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation...


  • New York, United States Vertex Hospitality Group Full time

    Overview:We are seeking a highly skilled Senior Technical Support Specialist, fluent in Mandarin and possessing exceptional communication abilities, to join our team. With a minimum of 3 years of technical support experience, this role extends beyond traditional IT support, encompassing strategic responsibilities. The Senior Technical Support Specialist will...


  • New York, United States Vertex Hospitality Group Full time

    Overview:We are seeking a highly skilled Senior Technical Support Specialist, fluent in Mandarin and possessing exceptional communication abilities, to join our team. With a minimum of 3 years of technical support experience, this role extends beyond traditional IT support, encompassing strategic responsibilities. The Senior Technical Support Specialist will...


  • New York, United States Tailored Management Full time

    Job Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...


  • New York, United States Tailored Management Full time

    Job Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...


  • New York, United States Cypress HCM Full time

    IT Support Technician ContractorOur client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation...


  • New York, New York, United States Army National Guard Full time

    Job Description:Job DescriptionIf you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also...


  • New York, United States Army National Guard Full time

    Job Description:Job DescriptionIf you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also...


  • New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...


  • New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...


  • New York, United States Brookfield Asset Management Full time

    Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users. Technology Services (TS) is res Support Specialist, Technology, Technical Support, Technician, Support, Specialist


  • New York, United States Latham & Watkins Full time

    Technology Support Specialist II Tracking Code 5699 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist II to join our dynamic team in New York. This role requires a schedule of Monday through Friday from 12:00 pm to 8:00 pm ET. **About Latham & Watkins**Latham...


  • New York, United States New York Technology Partners Full time

    Our company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...


  • New York, United States U.S. Army Full time $40,000 - $60,000

    As an Information Technology Specialist, you’ll maintain, process, and troubleshoot military computer systems and operations. You’ll deal with highly sensitive information and need to have technical skills and aptitude for programming and computer languages.Up to $50,000 Sign-on Bonus. Student loan repayment is an option for this skillset.  Salary:...