Client Manager

4 weeks ago

Durham North Carolina, United States Gallagher Full time
About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

Responsibilities:
You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates

Utilizing Gallagher’s resources and tools, you will create effective client deliverables

You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.

You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members

Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations

You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)

Guide and support new hires and account associates

Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes

We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

 

What skills will make me successful in this role?

You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.

Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day

You actively seek to develop your professional skills and improve efficiency

You are innovative and rarely satisfied with the status quo You love to generate new and practical ideas and aim to continuously improve

A desire to learn Gallagher’s tools, systems, and shared resources

We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

 

 

Qualifications:
Bachelor’s Degree plus 3 or more years client service and/or claims management experience - OR -

High School diploma degree/GED with 8+ years client service and/or claims management experience

Appropriately licensed - Life & Health license 

Able and willing to travel approximately 25% of the time

Working knowledge of Microsoft Windows applications and MS Office

 

#LI-AM3

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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