Client Manager

3 weeks ago

North Augusta, United States Coronis Health Full time
Job DescriptionJob Description


Client Manager

FLSA Status: Full Time, Exempt

Classification: Full-Time

Reports To: President, Anesthesia Service Group

Job Overview:

The Client Manager will serve as the key representative to foster the relationship between the Coronis Health Anesthesia operations team and their assigned clients. They will proactively identify opportunities for improvement and assist in the resolution of issues. The individual in this position will provide consistent monitoring, reporting, and communication of client-specific trends and related effects on overall revenue cycle performance including, but not limited to, charge capture, coding, payment posting, denial trending and accounts receivable management functions for assigned clients. The goal of the Client Manager is to maximize reimbursement in a cost-effective manner and comply with federal, state, and payer-specific billing requirements.

Responsibilities and Duties:

  • Collaborate with the Coronis Anesthesia team to prepare, assemble, and analyze standard revenue cycle reports for assigned clients.
  • Facilitate regular meetings with clients to discuss financial and revenue cycle performance metrics (e.g., A/R metrics, write-offs, collection rates), key trends (e.g., rejection patterns, payer mix shifts), reimbursement opportunities (e.g., reduction of front-end related denials, identified coding opportunities), and other relevant topics.
  • Collect and distribute post-meeting action items and address follow-up items.
  • Respond to questions from clients related to billing and collection activities and coordinate issue resolution across both Coronis Anesthesia and client.
  • Assist clients and other stakeholders in bringing complaints to positive resolution. Communicate the status and final resolution to the management team with simultaneous recommendations for future optimization.
  • Audit allowance write-offs to control losses due to errors and maintain integrity in the tracking mechanism that ensures reliable reporting of controllable and uncontrollable impacts to revenue.
  • Collaboratively review internal systems, processes, and procedures for business operation optimization opportunities.
  • Maintain an in-depth knowledge of federal, state, and all third-party insurance policies, practices, and procedures. Continuously monitor, educate, and implement changes to government and payer-specific policies and overall revenue cycle.
  • Analyze and prepare SOM department/division findings related to rejection patterns for the CU Medicine directors of patient accounts and fee coordination. Provide recommendations to positively impact the SOM department and broader CU Medicine business unit.
  • Assist with special projects and perform other duties as assigned

Skills and Competencies:

  • Organization Skills – Information organized and accessible, maintains efficient workspace, manages time well, ability to multi-task
  • Detail Oriented – Thoroughness, accuracy, pays attention to the details, makes a conscious effort to understand causes instead of just the effects
  • Adaptability – Adapts to change, open to new ideas and responsibilities
  • Communication – Communicates well with clients and staff, delivers presentations to small or large groups, has good listening skills and displays empathy when necessary (experienced employee/manager)
  • Teamwork – Accountable to team, works to meet established deliverables, gives and accepts ideas, appreciates view of team members, respectful
  • Initiative – Takes action, seeks new opportunitites, strives to see projects to completion
  • Product Expertise – Knows product features, understands marketplace, shares expertise with others
  • Innovation – Creative, offers new ideas, risk taker, amenable to change
  • Problem Solving – Thinks logically and comes up with ways to work around problems, strives to understand contributing fators, works to resolve complex situations

Requirements/Qualifications:

  • Requires a bachelor’s degree, preferably in business or healthcare management
  • A minimum of 5 years direct responsibility in anesthesia practice management, or a senior-level position with professional fee billing and collection responsibilities.
  • Advanced working knowledge of ICD-10 and CPT-4 coding requirements and medical insurance terminology for federal and state programs is required.
  • Must also demonstrate advanced working knowledge of physician reimbursement and payer contract analysis
  • The ability to request and/or run, interpret, analyze, and provide information obtained from the practice management system.
  • High level proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint is required.
  • Strong mathematical and analytics skills are essential, including the ability to accurately request reports from the Coronis Anesthesia data analytics team.
  • Outstanding communication, clerical, and organizational skills are key to success.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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