Field Service Supervisor

2 weeks ago


Boise Idaho, United States Tomra Full time
Job Description

Primary Job Functions 

Provide exceptional customer service to both internal and external stakeholders.

Lead the team to achieve targets for customer satisfaction, revenue generation, and cost management.

Address inquiries from customers, Sales Agents, and Area Sales promptly and effectively.

Collaborate with Managers and Field Service Engineers to tackle technical challenges.

Travel to customer sites as necessary to resolve unresolved technical issues.

Analyze field reports and maintenance checklists to ensure comprehensive problem-solving.

Ensure accurate timecard reporting in our Time Management System.

Conduct quarterly KPI reviews and annual team evaluations.

Liaise with Product Support Experts and Engineering to resolve technical issues in the field.

Research and devise solutions for persistent or recurring problems, ensuring alignment with customer needs and company profitability.

Report technical and engineering issues to the TOMRA organization and follow through on resolutions.

Strategize with relevant personnel to address long-term unresolved issues effectively.

Conduct on-site service visits to expedite resolutions for persistent problems.

People Management & Communication  

Lead and develop the team through performance management, career planning, and fostering accountability, trust, and collaboration.

Promote TOMRA Values and leadership principles to ensure effective communication, teamwork, and a culture of feedback.



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