Rooms Coordinator

3 weeks ago


Kissimmee Florida, United States Westgate Resorts Full time
Job Description

Are you ready to be a pivotal part of an exceptional hospitality experience? We are currently seeking a Housekeeping Coordinator to join our team and ensure the efficient operation of our housekeeping department. If you are detail-oriented, organized, and enjoy a fast-paced work environment, we'd love to hear from you.

The Housekeeping Coordinator will be responsible for the following duties:

Answering phone calls in accordance with proper etiquette guidelines

Providing the Welcome Center and Front Desk with a daily inventory of units required for check-in

Processing all room-related information, including housekeeping service requirements and clean room reports

Maintaining accurate filing and copying of documents

Updating the room status by color-coding the property grid and making status changes in HotSOS and Fusin systems

Communicating with the Front Desk to receive information on daily unit inventory, VIP unit needs, and cleaning service requirements

Maintaining regular communication with Housekeeping Managers and Supervisors on various matters, including unexpected checkouts, VIP arrivals, cleaning services, pre-registered rooms, clean room updates, and owner unit status

Ensuring an adequate inventory of clean units is available for the Front Desk

Assigning units to be cleaned for the following business day

Assigning daily cleaning services, including mid-week services and piece work for property cleaning teams

Keeping daily records of the number of units cleaned and serviced by the Housekeeping Department and external contractors

Receiving updates from inspectors on units in inspection status and determining whether they are ready to be put back into inventory for the Front Desk

Processing the "All Rooms" report and filing it with daily paperwork

Performing any other duties as assigned


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