Account Manager
3 weeks ago
At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.
We are looking for an Account Manager in Boston. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders to drive customer renewals and identify new business opportunities among existing customers. You will drive customer engagement and adoption throughout the customer lifecycle, prioritizing activities and outreach based on account health and operational data. Working closely with Sales and Customer Support you’ll use your product expertise and consultative skills to provide a superior customer experience.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Requirements
Experience as an Account Manager, Key Account Manager, Enterprise Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager or relevant client facing role
Experience as a Recruiter (either an or a ) a plus.
Have a deep understanding of the recruitment lifecycle and key recruitment objectives within enterprise level businesses.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Consultative approach when working with customers/clients and ability to focus on the long term partnership goal
Experience working with enterprise level customers with complex and lengthy internal processes
Track record of building strategic relationships within key accounts to expand reach and develop new business
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and G-Suite (particularly Google Sheets)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
This is a Massachusetts based role
Responsibilities
Act as a dedicated contact for assigned customers, answering questions, handling objections, providing best practice guidance while maintaining a high level of customer engagement.
Work closely with a portfolio of enterprise level customers, build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Nurture customers in high growth segments in order to capitalize on account expansion and upsell opportunities
Ensure the timely and successful delivery of our solutions according to customer needs and objectives, working closely with our Solutions Consultants, Engineers and Product team.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop a deep understanding of customer recruitment goals, foresee any potential issues/ product limitations and provide alternative solutions through a consultative approach.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Identify areas of improvement in terms of recruitment KPIs for customers and work closely with them to improve best practice e.g. reducing time to hire.
Conduct quarterly reviews with customers and track improvement across key metrics/initiatives.
Assist with challenging client requests or issue escalations as needed
Work with our internal sales team and onboarding team to ensure alignment on customer goals.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:
Health & Wellness Benefits
Retirement Plan
Generous PTO
Mobile Plan
Apple gear
Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
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