Experience Specialist

3 weeks ago

Moline Illinois, United States UnityPoint Health Full time
Overview:
UnityPoint Health

Experience Specialist/Receptionist

Moline, IL

ENT Clinic 

Monday-Friday 8:00AM-4:30PM (40 hours per week)

Full-time + benefits

 

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities:
Greets patients and visitors and obtains accurate information and signatures for office records

Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

Photo-copy & scan insurance cards and driver’s licenses.

Adhere to all confidentiality policies and procedures.

Answers telephone calls promptly and accurately.  Takes telephone messages and directs calls in an appropriate and professional manner. 

Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. 

Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. 

Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. 

Open and / or closes the clinic following specific guidelines of the individual clinic.

Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

Perform functions other than described due to extenuating circumstances.

Other duties as assigned.

Qualifications:
Education:

High School Degree or Vocational School Graduate

 

Experience:

Previous medical office experience preferred

Strong customer service skills

Excellent computer skills and abilities

Ability to understand and apply guidelines, policies and procedures

Strong personable skills to interact with physicians, health care team members, patients and support systems

Effective communication skills

Proficient in Microsoft Office

Customer and patient focused

Medical terminology/background a plus

 

 

Why UnityPoint Health? 

Commitment to our Team – For the second consecutive year, we're proud to be recognized as a by Becker's Healthcare for our commitment to our team members. 

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience. 

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

 Visit to hear more from our team members about why UnityPoint Health is a great place to work.  

  • Experience Specialist

    4 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL Surgery Clinic Monday-Friday 8AM-4:30PM (40 hours per week) Full-time + benefits   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling,...

  • Experience Specialist

    2 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL Express Care (2) 12 hour shifts & (2) 8 hour shift per week (rotating weekends)  Full-time + benefits   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients,...

  • Experience Specialist

    3 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL Family Medicine Clinic 40 hours/week    As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and...

  • Experience Specialist

    2 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL Family Medicine SouthPark Pointe Monday-Friday 8:00am-5:00pm (40 hours per week) Full-time + benefits   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients,...

  • Experience Specialist

    6 days ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL OB/GYN Monday-Friday 7:30AM-4:30PM (40 hours per week) Full-time + benefits   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling,...

  • Experience Specialist

    2 weeks ago

    Geneseo, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Geneseo, IL Family Medicine  PRN, As-Needed Hours   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and...

  • Field Experience Specialist

    6 hours ago

    Wheeling, Illinois, United States National Louis University Full time

    Overview: Who We Are:   National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused...

  • Supply Management Specialist

    9 minutes ago

    Moline, United States Bartech Full time

    Location: Location: Supply Management Specialist (Buyer) in East Moline, IL at The Bartech Group **Location:** **Experience:** Not Specified **Job Description** **Job #:** 212907 **Job Description** If you are an experienced Supply Management Specialist (Buyer) looking for a position with a leading company, Bartech can help! We are a leading staffing...

  • Experience Specialist

    4 weeks ago

    Geneseo, Illinois, United States UnityPoint Health Full time

    Overview: UnityPoint Health Experience Specialist/Receptionist Geneseo, IL Family Medicine  Monday-Friday 7:15am-4:30pm (40 hours per week) Full-time + benefits   As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with...

  • Accounts Payable Specialist

    1 week ago

    Moline, United States QCR Holdings Full time

    QCR Holdings is looking for an Accounts Payable Specialist to join our Accounting team! Under limited supervision, this position is responsible for the processing of accounts payable for Community State Bank and the fixed asset accounting for QCRH and its subsidiaries. Additional responsibilities include assisting in the maintenance of reliable accounting...

  • Accounts Payable Specialist

    5 days ago

    Moline, United States QCR Holdings, Inc. Full time

    QCR Holdings is looking for an Accounts Payable Specialist to join our Accounting team! Under limited supervision, this position is responsible for the processing of accounts payable for Community State Bank and the fixed asset accounting for QCRH and its subsidiaries. Additional responsibilities include assisting in the maintenance of reliable accounting...

  • Accounts Payable Specialist

    3 weeks ago

    Moline, United States QCR Holdings, Inc. Full time

    Job DescriptionJob DescriptionQCR Holdings is looking for an Accounts Payable Specialist to join our Accounting team! Under limited supervision, this position is responsible for the processing of accounts payable for Community State Bank and the fixed asset accounting for QCRH and its subsidiaries. Additional responsibilities include assisting in the...

  • Certified Medical Assistant Float

    2 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: $5,000 Sign-On Bonus for External Candidates   UnityPoint Clinics Float between clinics Quad Cities M-F 8a-5pm   Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.  Responsible for tracking system for follow-up appointments related to...

  • LPN or Certified Medical Assistant

    3 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: $5,000 Sign-On Bonus for External Candidates   UnityPoint Clinics Family Medicine Moline, IL    Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.  Responsible for tracking system for follow-up appointments related to office visits,...

  • Robert Young Center

    6 days ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: Robert Young Center - Precedence Care Coordinator Full-Time + Benefits Monday - Friday, 8:00AM - 5:00 PM   This position will serve Rock Island, Henry, and Mercer Counties.     Serves as a member of an interdisciplinary team that provides recovery oriented in- home and community based services for adults and children who have Illinois...

  • Certified Medical Assistant

    3 weeks ago

    Moline, Illinois, United States UnityPoint Health Full time

    Overview: $5,000 Sign-on bonus for external candidates!   UnityPoint Clinics Express Care - South Park Pointe CMA 32 Hours Per Week (Every Other Weekend)    At UnityPoint Health - We believe our people are amazing! Our team members are the compassionate core of who we are and how we serve. As a member of our team, you play a vital role in this. We...

  • Robert Young Center

    7 days ago

    Moline, United States UnityPoint Health Full time

    Overview Robert Young Center - Community Support, CCBHC Peer Recovery Specialist Full-TIme + Benefits 8:00-4:30 The Recovery Support Specialist (RSS) is indirectly supervised by the Department Manager and provides care to consumers utilizing the Robert Young Center principles of Trauma Informed Care. The RSS serves as a member of an interdisciplinary team...

  • HR Transformation: Senior Specialist, Global Learning Experience Deployment

    2 weeks ago

    Chicago, Illinois, United States McDonald's Corporation Full time

    Job Description Following a hybrid schedule out of our global headquarters in Chicago (USA), the Senior Specialist, Global Learning Experience Deployment will assist in the deployment of the new Learning Experience Platform (LXP) and the new Learning Management module within SAP SuccessFactors solution. The role is responsible for partnering alongside our...

  • VoIP Specialist with Security Clearance

    2 weeks ago

    belleville illinois, United States Zachary Piper Solutions, LLC Full time

    Zachary Piper Solutions is seeking a VoIP Specialist to support our customer (DISA). This position requires you to be on-site at Scott Air Force Base, IL. The VoIP Specialist will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services. This specialist needs to be able to work in a 24/7 shift work...

  • Compliance Specialist

    6 hours ago

    Peoria, Illinois, United States OSF HealthCare Full time

    Overview: Expected pay for this position is $35.33 - $41.57/hour. Actual pay will be determined by experience, skills and internal equity.   POSITION SUMMARY: The Compliance Specialist provides highly specialized expertise within the organization and works collaboratively with leadership, staff and other compliance officers and auditors to proactively...