HR Transformation: Senior Specialist, Global Learning Experience Deployment
3 weeks ago
Following a hybrid schedule out of our global headquarters in Chicago (USA), the Senior Specialist, Global Learning Experience Deployment will assist in the deployment of the new Learning Experience Platform (LXP) and the new Learning Management module within SAP SuccessFactors solution. The role is responsible for partnering alongside our Learning Functional Solutions Lead in gathering functional requirements on the solution and its global implementation, upgrades for changes, customizations, and enhancements to over 2 million learners in 70+ countries.
In this role, you will collaborate with project team members in the areas of process and service delivery, market subject matter experts as well as global tech experts and implementation partners to obtain, analyze, communicate, and validate requirements, delivering effective and innovative business solutions. The role will be required to support both global and market HR, Tech, and business collaborators at all levels of the organization.
This is a functional role requiring experience with requirements gathering, solution design, working with project managers and consultants, testing (design, execution, and troubleshooting), and other related work; aside from understanding end-to-end processes support. In this role, the focus is to document and test Learning definitions, including the new design for our learning system migration and the global configuration, content design, administrative support and deployment of the new Learning Experience platform.
Key Responsibilities:
Support the delivery of the new Learning Experience Platforms as well as the deployment of the new Learning solution within SAP SuccessFactors HCM as part of Global People Modernization strategy.
Serve as a Learning application supervisor, supporting the deployment of the HR solution and tools, transactional and reporting capabilities. Supervise and assist with Learning integrations, testing, and any related communications or training support related to that functional capability.
Partner with key HR, IT, and business customers to understand and document requirements for the solution and leverage those requirements to deploy the solution.
Partner with the Learning Functional Solutions Lead, HR partners, Tech Solution Lead and 3rd party vendors to improve system integration between solutions.
Work closely with Learning Functional Solutions Lead, HR partners to enable the design / enhancements to Talent Attraction processes to better leverage the solution.
Work closely with other SuccessFactors Functional Solution Leads to ensure an optimal end-to-end SuccessFactors solution as well as with the current administrators of the Learning Solution (Saba by Cornerstone).
Work closely with the HR Reporting and analytics team on reporting/analytics needs to develop and enhanced capabilities as required.
Assist with requests for system configuration and upgrades and all requests for application changes, customizations, and/or minor enhancements.
Maintain end-user system documentation.
Support resolution of data errors and problems and ensure data integrity.
Support regular review of the HR solutions Framework’s ability to meet HR and business needs and facilitate effective and efficient processes.
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