Quality Control Coordinator

2 weeks ago


Denton Texas, United States Equus Full time
Job Description

- Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions

- Ensuring contractual performance expectations are met.

- Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.

- Submit weekly quality assurance reports

- Present consistent feedback to management regarding areas that need improvement. 

- Create, implement, and monitor standard operating procedures

- Ensure 100% of clients participate in the client satisfaction survey

- Ensure all clients receive a return call within 24 hours of calling and leaving a message



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