Director, Talent Management

4 weeks ago

San Mateo California, United States Freshworks Full time
Job Description

 

*Please note this a hybrid 3x in-office role based in San Mateo, CA.

The Director of Talent Management will play a pivotal role in developing and implementing strategies to attract, retain, and develop top talent within our organization. You will lead a team dedicated to building world-class talent programs that cultivate a high-performing, growth-minded culture and an employee experience that employees view as the best time of their careers. Your responsibilities will encompass leadership of programs across talent management, including performance enablement, employee listening, employee learning and development, and strategic talent assessment and planning.  

Responsibilities:

Use data-driven insights and industry best practices to design, optimize and execute talent management processes in the following areas:

Performance EnablementSpearhead the design and implementation of performance enablement systems, processes, and tools to drive individual and organizational performance excellence

Design programs and lead team to provide strategic guidance and support to managers and employees on setting OKRs (objectives and key results), providing feedback, and addressing performance issues

Analyze performance data to identify trends, strengths, and areas for improvement and develop actionable insights to enhance overall performance

Employee ListeningLead the development of strategies to effectively measure, summarize, and enhance the Freshworks employee experience

Design and implement regular surveys and assessments to measure employee engagement and identify opportunities for improvement

Collaborate with cross-functional teams to address employee concerns, improve the work environment, and promote a culture of high performance, recognition, inclusivity, and belonging where employees are empowered to do their best work

Learning and DevelopmentDevelop and lead a team to execute a comprehensive learning and development strategy that aligns to our core global programs, focused on company objectives and employee growth needs and a lens on operationalizing and building rigor

Design and implement an integrated approach to development across the talent management function, including training programs, workshops, and resources to support employee development and career growth

Evaluate the effectiveness of learning initiatives and adjust strategies as needed to ensure alignment with organizational goals and employee needs 

Strategic Talent Assessment and PlanningDesign and implement talent assessment e.g., calibration and succession planning, processes to identify and develop high-potential talent for key roles within the organization

Work closely with leadership, partner COEs and within talent management to assess current and future talent needs and design a process that will build robust talent pipelines

Develop and implement tools and practices to increase the adoption of key talent practices and talent development plans to prepare employees for future leadership roles to ensure the continuity of critical functions

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