Director of Consulting Services

2 weeks ago


San Mateo, United States TEEMA Full time
Job DescriptionJob DescriptionJob Title: Director of Consulting ServicesJob ID: MB63765238Location: Remote
Overview:Our client is seeking a Director of Consulting Services to join their team. The Director of Consulting Services role reports to the Chief Operating Officer and is responsible for the successful delivery and execution of work by teams, functions & processes. You will be responsible for building, developing & retaining resources, creation, implementation, and adoption of processes, frameworks, and policies. You will oversee and ensure error & escalation-free execution of work, stay connected with the industry & client needs, their challenges, and will build team skills for current and future needs. You will build repeatable frameworks, policies, and processes that will enable the scale and growth of the Consulting Services team, their skills, capabilities, and offerings.
What you will be doing:
  • Lead & management of Consulting Services resources. Plan & maximize utilization of resources capacity against the allocation of billable and meaningful productive work.
  • Implementation and adoption of frameworks and processes that optimize and scale execution of consulting services operations.
  • Build skills & capabilities that address current and future industry needs by acquiring talent and developing current resources through training, coaching, and mentoring programs.
  • Quickly identify business drivers and prioritize work efforts and resources.
  • Develop meaningful insights from delivery & project data, opinions, observations, interviews, and facilitated sessions.
  • Manage engagement economics – proposal budgeting and pricing, margin management, billing, risk management.
  • People Management- Satisfaction, Retention, Growth/goal management
  • Resourcing Management- Process Improvement, Optimization, Future needs analysis
  • Partner with HR to ensure you are informing the hiring timeline, as well as the hiring strategy for our book of business.
  • Mitigating Reactive hiring and performance management decisions
  • Understanding the business cycle and having the ability to manage the distribution, delivery, and planning of resourcing management 90 days in advance
  • Delivery, Execution & Project Leadership- Customer Experience, Deliverables, Advisor
  • Identify and craft meaningful projects that move the needle for the organization and benefit our employee's development as well as our client's needs
  • Partners cross-functionally across Managers, and Teams to ensure the successful delivery and management of these projects.
What you must have:
  • Proven track record and 12+ years of experience leading, managing, and executing services lines book of business with a complete delivery responsibility.
  • 6+ years of Marketing Agency and or Consulting Services experience managing and building remote teams.
  • Practical experience of resource capacity, allocation, and utilization models against billable, non-billable and productive utilization.
  • Highly analytical with the ability to consume, understand and make data-driven decisions.
  • Possess a strategic mindset that continually thinks of new and innovative ways to build, scale and optimize execution and processes.
  • Leader-level communication skills, ability to match audience/employees’ communication styles, demonstrate leadership, confidence & emotional intelligence.
  • A Technology lover with strong technical skills with a mindset of using technology is an enabler to solve business challenges/needs.
  • Well-versed in Google G-Suite/Workspace, Salesforce.com, and Mavenlink
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.

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