Service Department Assistant

Found in: Resume Library US A2 - 2 weeks ago


Plainview New York, United States Nextech Full time
Overview:
 

 

Role:

Candidate will work closely with Service Managers and GM to ensure operation running smoothly and administrative functions are being taken care of.  Service Department support includes daily work order closeouts, paperwork processing, generating proposals, dispatching technicians.

 

Benefits:

Full benefit package available including medical, dental and vision insurance

Supplemental insurance and benefits available

 Company paid life insurance

Paid holidays and paid time off (PTO)

401K plan with company match

Responsibilities:
Opening service calls

Progressing work orders through the system

Heavy phone activity / fielding Service Department calls

Daily communication with customers, management, vendors, and technicians (as needed)

Assisting with customer service issues to ensure they are elevated appropriately as needed and handled timely

Working with technicians to gather information for repair / project quotes (parts/material needs)

Assist Service Managers with dispatching technicians and coordinating logistics of parts / equipment deliveries.

Assist Service Managers with warranty service by ensuring compliance with warranty guidelines, policies, and procedures.

Maintaining daily time sheets for the field technicians and monitor GPS monitoring system

Assisting with technician closeouts at the end of each call and update work orders with status notes, updates, and pertinent information.

Service Department support includes daily work order closeouts, paperwork processing, facilitating part orders, tracking shipments, communication with technicians, etc.

Assist with parts related tasks i.e. issues PO’s to vendors, receive parts and facilitate part returns for unused parts

Integrates best practices in handling warehouse materials

Other related duties as assigned  

Qualifications:
REQUIRED QUALIFICATIONS

High School diploma or equivalent        

Previous experience in a similar office role / service industry experience

Excellent customer service skills and phone presence

Strong follow up skills

Detail oriented

Ability to multi-task and work with different department/customers daily

Strong computer skills (Microsoft Office, Internet, Smart phones, etc.)

Excellent written and verbal communication skills

Flexibility to work with multiple and changing priorities

Strong internal customer service focus


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