Service Department Assistant
Found in: Resume Library US A2 - 2 weeks ago
Role:
Candidate will work closely with Service Managers and GM to ensure operation running smoothly and administrative functions are being taken care of. Service Department support includes daily work order closeouts, paperwork processing, generating proposals, dispatching technicians.
Benefits:
Full benefit package available including medical, dental and vision insurance
Supplemental insurance and benefits available
Company paid life insurance
Paid holidays and paid time off (PTO)
401K plan with company match
Responsibilities:
Opening service calls
Progressing work orders through the system
Heavy phone activity / fielding Service Department calls
Daily communication with customers, management, vendors, and technicians (as needed)
Assisting with customer service issues to ensure they are elevated appropriately as needed and handled timely
Working with technicians to gather information for repair / project quotes (parts/material needs)
Assist Service Managers with dispatching technicians and coordinating logistics of parts / equipment deliveries.
Assist Service Managers with warranty service by ensuring compliance with warranty guidelines, policies, and procedures.
Maintaining daily time sheets for the field technicians and monitor GPS monitoring system
Assisting with technician closeouts at the end of each call and update work orders with status notes, updates, and pertinent information.
Service Department support includes daily work order closeouts, paperwork processing, facilitating part orders, tracking shipments, communication with technicians, etc.
Assist with parts related tasks i.e. issues PO’s to vendors, receive parts and facilitate part returns for unused parts
Integrates best practices in handling warehouse materials
Other related duties as assigned
Qualifications:
REQUIRED QUALIFICATIONS
High School diploma or equivalent
Previous experience in a similar office role / service industry experience
Excellent customer service skills and phone presence
Strong follow up skills
Detail oriented
Ability to multi-task and work with different department/customers daily
Strong computer skills (Microsoft Office, Internet, Smart phones, etc.)
Excellent written and verbal communication skills
Flexibility to work with multiple and changing priorities
Strong internal customer service focus
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