Sales Support Specialist

Found in: Resume Library US A2 - 7 days ago

Bolingbrook Illinois, United States Great Dane LLC Full time
Overview:
THE ROLE 

 

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.   

          

The position: Provide sales and business support in the new and used trailer sales process. Facilitate invoicing, tag and title administration, temporary registrations, account management activities, accounts payable, accounts receivable, cash and check handling. Serve as a primary liaison between Great Dane corporate offices and sales locations. 

Responsibilities:
WHAT YOU’LL DO 

 Work closely with Corporate Sales Representatives on all sales and sales support activities, including purchase orders, trailer specification information, order status, sales reporting, and tag, tax, and title administration  

Daily interaction with customers, trailer finance companies, sales representatives, and cross-functional teams 

Accounting and Finance 

Responsible for the accuracy and timely processing of customer invoices; maintain detailed records, and perform month-end closing activities; interface directly with Corporate Finance and Accounting departments, support annual audits, and protect corporate financial interests  

Execute accounts payable, accounts receivable, and cash and check handling in accordance with established corporate policies and procedures  

Maintain detailed records on split sales commissions and coordinate timely responses to sales commission discrepancies  

Sales and Inventory Management 

Tracks, maintains, and updates accurate customer information within CRM to support leads and opportunity management, prospecting efforts, mailings, and customer data management activities  

Maintain and manage stock trailer allocations and stock transfers  

Coordinate and execute the movement of all completed trailers to their respective FOB shipping point  

Create new customer accounts, assist in warranty registration of new trailers, and submit new vendor requests as applicable  

Work with Regional Used Trailer Managers to manage, market, and audit regional used equipment and provide sales and customer analytical reports to regional and corporate management 

Tag, Tax, and Title 

Complete and submit Manufacturer’s Statement of Origin (MSO) for new trailers to state agencies to support state tag/title applications  

Maintain active dealer registration licenses and authorized sales agents in accordance with state regulatory agency requirements  

Stays abreast of title regulations and attends seminars and training provided by local licensing bureaus related to title regulations  

Provide cross training to others to handle title responsibilities and conducts periodic training sessions for salespeople regarding title regulations 

Customer Experience 

Assist the salesperson in ensuring customer issues are handled in a timely manner and follow up with customers to make sure their issues have been resolved  

Review customer feedback to identify areas for improvement and opportunities for growth 

Other duties and responsibilities as assigned 

Qualifications:
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS) 

Education: High school diploma or equivalent required; college degree preferred   

Years of Experience:  1-5 years of relevant business and office administration experience, preferably in a sales environment  

Skills:  

Foundational knowledge of accounts payables/receivables and general accounting principles 

Strong interpersonal, professional business-like verbal and written communication skills 

Excellent organizational, follow-up and prioritization skills 

Ability to work independently as well as successfully collaborate with internal cross-functional teams to drive solutions, ensure customer satisfaction, and manage executive-level relationships 

Notary public or ability to satisfy basic requirements to obtain notary commission 

Participate in sales coordinator team meetings, regional sales meetings, training, and events.  

PHYSICAL/MENTAL REQUIREMENTS 

 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

 

Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.  

Work environment: The noise level in the work environment is usually minimal to moderate.  

 

ABOUT GREAT DANE 

 

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.  

 

WHY WORK FOR US? 

 

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.  

 

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.  

 

BENEFITS OVERVIEW 

 

Competitive compensation  

Benefits, including but not limited to dental, vision, and medical with employer contributions 

Retirement programs, including a Pension Plan and 401(k) Plan with employer match  

Tuition Reimbursement 

Paid holidays and vacation 

And more 

 

Great Dane is an Equal Opportunity Employer 

 

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