Support Specialist

3 weeks ago


Chicago Illinois, United States Alliance for Clinical Trial in Oncology Foundation Full time
The Alliance for Clinical Trials in Oncology Foundation (Foundation) is a foundation created to enhance and expand the ability of the Alliance for Clinical Trials in Oncology (Alliance) to conduct cancer clinical research and address important treatment questions through large-scale clinical trials. Through efforts of the Foundation in support of the Alliance, clinical trials and laboratory research are conducted to discover new or improved ways to prevent, treat, and cure many types of cancer, including leukemia and lymphoma, and cancers of the breast, prostate, lung, and gastrointestinal (GI) tract, and help educate the medical community on methods of cancer diagnosis, treatment, and prevention.

The Alliance for Clinical Trials in Oncology Foundation is looking for a Support Specialist who is excited to provide their expertise and oversight for our Chicago-based office by assisting users, tasks, and projects on the systems team. We are an organization of passionate, team-oriented professionals driven to change the face of cancer. 

Benefits of working at the Alliance for Clinical Trials in Oncology Foundation:

●      8 weeks of paid time off (including PTO, sick, and holidays) during year one

●      Medical, Dental & Vision plans with 100% employer-paid option for employees

●      Tuition reimbursement stipends

●      Continuing Education

●      3% employer match for retirement investments

●      Annual Employee Performance Bonus Program

●      Annual Cost of Living Adjustment

●      50% commuter reimbursement

●      Healthy Work/Life balance and flexibility

ROLE AND RESPONSIBILITIES

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Responsible for ticket resolution, including delegation and triaging of tickets as needed

Conduct system administration as needed, including, but not limited to, user management and system communications

Work effectively with vendor teams to support AFT systems. Specific tasks may include, but are not limited to, documentation of requirements and UAT

Assist with conducting effective change management

Help identify and resolve issues; diagnose problems; facilitate appropriate escalation for timely resolution

Walk end users through problem-solving processes

Clean up computers; install computer peripherals for users

Deliver general support; work on department tasks and projects. Support may include, but is not limited to, supporting department administrative tasks, developing training materials, and conducting user training

Requirements

QUALIFICATIONS & EDUCATION

A minimum of a BA/BS degree is required

Demonstrated aptitude for troubleshooting

Excellent organizational and problem-solving skills; takes a detail-oriented approach to tasks

Ability to effectively present information and communicate complex ideas with technical and non-technical personnel (verbally and in writing)

Ability to successfully negotiate and collaborate with a wide array of personnel, internally and externally to the organization

Knowledge of clinical research operations and workflows

Knowledge of ICH GCP and FDA Code of Regulations

Ability to successfully work both within a team and independently

Demonstrated ability to learn new software quickly

Proficient in Microsoft Office and Google suites

Ability to travel as needed for conferences, etc.

PREFERRED SKILLS:

Degree in a health, science, or information technology major preferred

2-3 years experience in pharmaceutical, academic research organization, clinical research organization, and/or information technology preferred.

Experience with systems for conducting clinical research



  • Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    At ATS Institute Of Technology, we're dedicated to empowering our students by making a lasting, positive impact on their lives. Established in 1998, ATS Institute is a dynamic and forward-thinking institution that is driven by innovation and excellence in healthcare education. As an institutionally accredited school by the Accrediting Bureau of Health...


  • Chicago, Illinois, United States H&M Full time

    Job Description As a Location Support Specialist for the Customer Service Center, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting. This hybrid role reports into our...


  • Peoria, Illinois, United States OSF HealthCare Full time

    Overview: Starting pay for this position is $17.14/hour.   POSITION SUMMARY: The Anesthesia Support Specialist assists the anesthetist by performing various tasks, including the maintenance and monitoring of anesthesia equipment and machines, supply management, department cleaning, and preparation of the surgery room with equipment and supplies according...

  • IT Support Specialist

    5 hours ago


    Chicago, United States Next Step Systems Full time

    IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology-related business-improvement projects. Ability to...

  • Support Specialist

    1 day ago


    Chicago, United States NielsenIQ Full time

    **Support Specialist** * Chicago, IL, USA * Full-time * Career Site Team: Technology and Engineering **Job Description** Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems...


  • Chicago, United States Metropolitan Family Services Full time

    ** Recovery Support Specialist** **Job Category****:** Community Services **Requisition Number****:** RECOV02653 Showing 1 location **Job Details** **Description** **Metropolitan Family Services** empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Description Work Hours: Monday - Friday, (40 hrs/wk) hours flexible. Hybrid role. * Must have EPIC EMR experience * Must have experience working with physician's & APPs The Physician Support Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all...


  • Chicago, United States Mikes Hard Full time

    ** Application Support Specialist** **Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details** **Description** Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The Application Support Specialist...


  • Chicago, United States Option Care Health Full time

    **Extraordinary Careers. Endless Possibilities.** **With the nation’s largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work...


  • Chicago, United States Next Step Systems Full time

    Technical Support Specialist, Chicago, IL The Technical Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology-related business-improvement projects....


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Description The Communications Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.   The Communications Specialist is responsible for supporting...


  • Chicago, United States The Ferrara Candy Company Full time

    Analyze incoming orders and investigate and resolve customer issues. Formulate optimal cost-efficient case-fill and delivery options to meet customers requirements. Advise Sales and Brokers of options to maximize service levels with order updates re Support, Specialist, Customer, Supply Chain, Manufacturing, Retail


  • Chicago, United States Algo Capital Group Full time

    Application Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...


  • Chicago, United States Algo Capital Group Full time

    Application Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...


  • Chicago, United States Algo Capital Group Full time

    Application Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...


  • Chicago, Illinois, United States The University of Chicago Medicine Full time

    Job Description: Join a world-class academic healthcare system, UChicago Medicine, as a Claims Coding Specialist (CCS) in our Revenue Cycle - Revenue Integrity Department. This is a hybrid/flexible remote position and may require some on site requirement as needed. The office location is at the UChicago Medicine main campus in Hyde Park, IL.    Hybrid...


  • Chicago, United States Educated Solutions Corp Full time

    Location Remote,IL Description Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST. This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers. Position Overview: The IT...


  • Chicago, United States Healthcare Alternative Systems, Inc (H.A.S) Full time

    **Peer Support Specialist WS** 2755 W Armitage Ave Chicago, IL 60647 Full Time, Non Exempt **Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues,...


  • Chicago, Illinois, United States Hire Resolve Full time

    Hire Resolve, a leading recruitment firm, is seeking a Payroll & Administrator Specialist to join their client's team. This role involves managing payroll processes and performing general administrative duties for clients across various industries. The Payroll & Administrator Specialist will be responsible for processing payroll information accurately and...


  • Effingham, Illinois, United States Heartland Dental- Effingham Support Office Full time

    Overview: Collections Specialist, Accounts Receivable   As a Collections Specialist, your primary focus is working as a liaison between the supported offices and collection agency, while also helping decrease Heartland Dental supported office’s outstanding bad debt by adjusting accounts as they are sent to collections. You will work closely with...