Internal Communications Specialist

3 weeks ago

Winter Haven Florida, United States LEGOLAND Parks Full time
What you'll bring to the team:

 

Position Summary: The Internal Communications Specialist will seek to increase employee awareness, understanding, and engagement, while inspiring multi-directional communication across a variety of channels.

 

Responsibilities:

Work closely with Resort leaders and the People Team (PT) to develop and manage internal communication plans to foster a cohesive company culture, ensure that employees are well-informed on company news, and promote transparent communication at all levels.

Communication plans will include DE&I, Merlin Culture Survey, Merlin's Magic Wand, PT, marketing and entertainment initiatives that involve employees for engagement and success.

Consult with Guest Experience Manager to align with key activity that supports the improvement of KPI’s.

Support, track, and coordinate Resort wide listening strategy activities and employee engagement initiatives (Resort, NA and Group led).

Help build the Resort’s employer brand projects including: Continually refreshing the Resort’s LinkedIn, Facebook, and Careers sites to ensure a quality, growing, and engaged following;

Partnering with Talent Acquisition (TA) and Marketing to create creative content that can be shared via our various sites;

Consulting with the TA team regarding vacancies and good news stories/spotlights to share that will attract diverse talent on both internal and external outlets; 

Creating and sharing career stories for the Resort and in partnership with the Group Employer Brand and Social Media Manager where appropriate.

Manage the Resorts recognition platform (currently Work Tango) and identify creative and effective opportunities to engage and recognize employees.

Work with Resort leadership and other stakeholders to identify opportunities to reduce and consolidate resort email traffic to ensure consistent messaging and communication via internal and external channels.

Write, research, and edit communications to engage and inform employees through a variety of internal communications channels, including the 411, emails, intranet, videos, and social media.

With input/collaboration from the People Team, create and edit content that supports recruitment, training and development programs, employee benefits, and employee engagement programs.

Continued knowledge and awareness of creative trends, developments, and best practices in employee communication, engagement, and recognition.

Design and implement feedback loops to gauge employee sentiment and insights.

Be a collaborator with flexibility and adaptability in a fast-paced, ever-changing environment, as well as the ability to manage multiple priorities.

Performs other related duties as assigned.

Complete tasks in a proactive manner, actively seeking ways to produce high-quality, efficient work.

Qualifications & Experience:
Background and Experience:

Minimum 2 years of experience in communications, preferably in an internal communication role.

Proven track record of designing and executing successful communication strategies.

Ability to effectively present information and respond to questions in the moment.

Knowledge of what drives engagement; experience in developing engagement strategies preferred.

Strong organizational skills and attention to detail.

Ability to work both independently and collaboratively.

Proficient in mass communication and the use of social media platforms; understanding of social media analytics tools.

Ability to multi-task and prioritize in a busy, fast-growth environment and meet tight deadlines.

Job Requirements:

Must be willing to work flexible hours, including evenings, holidays, and weekends to support Company and operational events and needs.

Exceptional written and verbal skills (business and conversational).

Effective interpersonal skills.

Write clearly and informatively, edit documents for spelling and grammar, adapt writing style to meet needs (i.e. formal or informal).

Experience with email marketing automation platforms (i.e. include Benchmark, Mailchimp, Constant Contact).

Proficient with Microsoft Office Suite and Adobe programs (Illustrator, Photoshop, Canva).

Bachelor's degree in communications, Public Relations, Journalism, Human Resources, or a related field is preferred.

Pay Range:
USD $22.00/Hr.

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